Job Description
As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60,000+ patents, Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.
Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson’s Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.
How Will You Contribute to the Company?
The Sales Lab Engineer role is a vital and visible component of the NetCloud Showpoint team.
This position is an integral member of the Showpoint platform team reporting to the Global POC and Demo Cloud SE Sr. Manager. You will interact very closely with the team and extend our collaboration with the broader SE community and the Center of Excellence. The Sales Lab Engineer will enable physical hardware, virtual environments, and cloud infrastructure and own all lab documentation within the NetCloud Showpoint platform. This role assumes ownership of the Tonaquint (and others) Showpoint lab spaces.
The Showpoint platform is a highly visible, diverse and mission-critical sales tool enabling Cradlepoint and their Partner Community to deliver exciting, compelling, and live demonstrations of the Cradlepoint portfolio to our customers and prospective customers. It is an extremely fast-paced, ever-changing, and exciting environment to be part of. Our team must be constantly at the forefront of technologies to stay ahead of the competition and showcase our leadership in the industry.
What Will You Do?
- Guide teams in designing, building, testing, and deploying changes to existing infrastructure, processes, and software
- Deploy, configure, and maintain all lab hardware and connectivity
- Management of hardware and software in multiple remote locations
- Embrace and enhance the platform’s security protocols and processes
- Constantly improve the user's experience through quantitative service monitoring, alerting, and the use of data and operational dashboards
- Ensure all environments meet scale and resiliency requirements
- Consider the entire on-premises and cloud infrastructure when making changes and improvements.
- Support user-facing and internal applications
- Monitor submitted tickets; assign, escalate, and communicate, as required
- Develop and maintain documentation on operational, configuration, usage, or other procedures and processes
- Participate and contribute to platform infrastructure development
- Develop, configure, and troubleshoot automation techniques for Cradlepoint solutions and other vendors, such as Juniper, Cisco, Extreme, Ixia, Fortinet, etc.
- Assist in the deployment and configuration of lab equipment, processes, and tools to manage growth
Qualifications
Minimum Qualifications:
- Bachelor’s degree (or equivalent experience) supported by two (2+) years of demonstrated lab engineering experience using test automation and CI/CD tools, containers, cloud infrastructure, and other modern technologies
- Mechanical experience deploying hardware and software in a data center environment
- Experience working with virtualization Platforms such as VMWare, AWS, Azure
- Preferred experience with IaaS (Terraform) implementing scalable cloud / On-prem based environments and systems; service-oriented architectures and microservices; deploying resilient, scalable, high-throughput systems
- Ability to install and configure software, gather test-stage data, and perform de-bugging
- Proficiency in documenting processes and monitoring performance metrics
- Exceptional interpersonal and communication skills
- Strong hardware/software troubleshooting skills
- Must have excellent verbal and written communication skills
- Must be able to work independently and self-directed, as well as, within a team
- Excellent time management and the ability to balance many concurrent tasks
- Ability to thrive in a fast-paced, start-up, team-oriented environment
Bonus Points:
- Knowledge and experience in carrier and cellular technologies
- Strong networking knowledge and experience
#LI-Remote
Why Ericsson Enterprise Wireless Solutions?
At Ericsson Enterprise Wireless Solutions, we are one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.
Our values drive everything we do:
- Respect: we don't point a finger; we lend a hand.
- Integrity: we do the right thing, even when it is hard; we make fact-based decisions.
- Perseverance: we accept and embrace change; we have a passion to win!
- Professionalism: we hold each other accountable.
We are creating the future of global connectivity and community. Come join us. You belong here.
Ericsson Enterprise Wireless Solutions’ Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
Please note: Ericsson Enterprise Wireless Solutions does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Ericsson Enterprise Wireless Solutions employees.
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