Job Description

Seeking a 2nd Shift Account Manager for our 1000+ team member custodial service organization with headquarters in Grand Rapids, Michigan. Our leadership team is comprised of energetic, caring, efficient and effective individuals who also enjoy collaboration for performance.

This position will be covering the Comstock Park and Howard City, Michigan area.

Candidates for this position will need an entrepreneurial mind set and a proven track record of managing labor and budgets. Our company highly values ensuring all our team members receive fair treatment and inclusivity, but also kindness and energy because the service we provide is cleaning, which isn’t always fun or motivating. We as leaders provide that environment for them. Likewise, our customers deserve our dedication to finished performance which only happens through consistent team presence. Are you someone who enjoys building and keeping team members happy and focused?

The candidate selected will be required to jump in, learn quickly, align with our current values, and contribute to the creation of a diverse and equitable workforce. GRBS is dedicated to eliminating racial inequities and operates using EOS strategic model for performance.

Responsibilities include:

Assessment and Follow-up to ensure your onsite custodial team is on track for quality assurance and team training/motivation processes, re-training, and onsite engagement when off track
Daily Monitoring of Customer Communication, ensuring timely response and be able to determine the best response
Onsite Customer Relationship Development and conditions assessment in all territories to confirm performance
Cascade Company Messages for innovation and enhancements to both customers and team members
Manage Labor and Supply Budgets, training to efficiency standards when off-track
Collaborating with the Human Resources and Training Departments as follow-up to team member survey tools for improved safe, welcoming, inclusive and motivational environments

Requirements:

1 year related experience leading others to meet or exceed expected results, preferably in the service industry
Excellent interpersonal/communications skills-both written and verbal
Strong service/quality aptitude, Sense of urgency and ability to meet deadlines
Commitment to motivate and train staff to expected performance
Successful candidates will demonstrate the ability to work well with multicultural communities
BA/BS degree preferred
Must have reliable to transportation and a valid Driver's license
Average work week 50 hours with a typical working schedule between 1:00pm-11:00pm M-F, and rotating weekends

Compensation Package: