Job Description
A key contributor on the Applications Engineering team that helps salespeople generate quotes, supports customers, and examines ancillary equipment solutions for supporting Nel product sales.
Main Tasks and Responsibilities:
- Guiding customers through equipment installation per internal guidelines
- Acquire in depth product knowledge and performance specifications.
- Support customer technical questions on equipment features, operation, and documentation.
- Support salespeople on customer phones calls and form written responses to technical queries.
- Create a list of clarifications and deviations while reviewing tender equipment specifications.
- Develop quotations for Nel hydrogen generators and supporting ancillary equipment.
- Interfaces with engineering on regular basis as part of a continuous improvement team covering documentation and new product features.
Education:
- Bachelor’s degree in Engineering (ME, EE, CE, Industrial)
Required Skills and Abilities:
- 5+ years of industry related experience (Industrial equipment preferred).
- Experience in applications engineering or technical sales.
- Demonstrated strong communication skills both written and oral.
- Customer focus, coupled with good listening skills.
- Motivated self-starter with high level of initiative and creative approach to problem solving.
- Capable of working well in a multi-disciplinary team environment.
- Experience interfacing with worldwide, multi-national customers is a plus.
- Strong working knowledge of Microsoft Office; Familiarity with Salesforce is a plus.
- Familiarity, with industrial control systems or machine operation a plus
Personal Skills
- Attention to Detail/Accuracy
- Communication; verbally and written
- Time Management; priority goals
- Organization and planning
- Multi-tasking
- Collaboration
- Problem Solving Skills
- Ethical Practice
What we can offer
- An opportunity to work in a company in strong growth and a leading position in the market.
- A visible role with many exciting interfaces, internally and externally
- The opportunity to work in a global company that contributes to the green transition.
- A dynamic and highly professional working environment consisting of competent and committed colleagues.
Nel Hydrogen provides comprehensive health and insurance benefits for its employees as well as a short-term incentive program. The Company offers competitive paid vacation time, sick leave, and holidays.
The Company has a published Code of Conduct that all employees are expected to follow.
Visas
- Nel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
- Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
We are an equal opportunity employer-M/F/Disabled/Veteran and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business need. Applicants have rights under Federal Employment Laws: FederalEnglish.pdf)
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