Job Description
Are you a passionate and customer-focused individual? Join our team as a Digital Customer Service Specialist at our growing organic luxury beauty brand! In this role, you will be responsible for ensuring customer satisfaction and success with our products and services.
The ideal candidate will have excellent communication and problem-solving skills, as well as a strong understanding of the beauty industry. If you are a self-starter with a passion for customer success, we want to hear from you!
Key Responsibilities:
- Develop and manage customer relationships with potential and current customers
- Manage customer relationships on our various social media accounts
- Address inquiries and provide support throughout the customer journey
- Create surveys and promote brand loyalty
- Collaborate with team members to improve processes and efficiency
Requirements:
- High school diploma or equivalent
- Great writing skills
- Experience with social media platforms and content management tools
- Strong communication and problem-solving skills
- Prior experience in customer service, account management, or a similar role
- Knowledge of the beauty industry is a plus
Benefits:
- 401(k) with company match
- Paid time off
- Health insurance + benefits
- HSA with company contributions
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Wilmington, NC 28401: Relocate before starting work (Required)
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
