Job Description

Are you passionate about delivering top-notch customer service? Are you a relationship-builder who loves working in a fast-paced environment? Want to build your career in the exciting Automotive industry? Look no further – we want YOU on our team!

Join our Dealer Wizard team as a Customer Service Account Manager.

In this role you will be responsible for assisting our auto dealership partners while focusing on retention, training, upselling, and overall service of accounts.

You’ll ensure each client feels like they are our top priority because, to us, they are!

Your Focus:

Ensure exceptional customer experience and satisfaction through proactive account management
Unleash your problem-solving powers to interpret client issues and escalate to other teams when needed.
Upsell additional products, such as Letters, Coupon books, referrals, 700 Credit, and more
Lead the conversion of pilot stores and provide support in low-level technical issues
Provide expert training to clients on the application and its features
Serve as a subject matter expert and effectively communicate the value of our products to clients
Keep your super-sharp organizational skills in play as you manage multiple cases and prioritize resolutions.

Is this you?

Required Education: HS Diploma or GED
2-4 Years of experience Customer Service and/or Sales.
A natural collaborator with the ability to make high-quality decisions.
Stellar communication skills with a focus on end goals.
Strong organizational skills, attention to detail and the ability to prioritize effectively

What is an Asset but Not Required:

Salesforce Experience
Knowledge or experience within the automotive industry
Knowledge of Great Plains

Why Join Us:

This is an exciting opportunity to join a dynamic and growing team in the automotive industry. We offer a collaborative and supportive work environment, and you will also enjoy opportunities for growth and development; competitive compensation.

We also offer Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!), A Human Approach, Career Advancement, Professional Development Opportunities, & Quality Working Conditions.

This role offers a Hybrid Working arrangement with two days per week spent in the office where you get the chance to collaborate further with your colleagues. As an added bonus we get lunch on Thursdays and there are always snacks and drinks!

About Us:

iA American is a wholly-owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

DealerWizard exists to empower dealerships with the most advanced tools and resources to help their teams thrive and increase sales.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet clients' needs across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Company

iA American Warranty, L.P.

Posting End Date

2024-05-13

About us

iA American Warranty LP, American Amciable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!

To learn more click here.

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