North America Cruise Sales Manager

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Company: Tours4fun

Position: North America Cruise Sales Manager

Language: English and Spanish

Job Location: Arcadia, CA
Employment Type: Full-time
Expected Hours: 40 per week

About Us:
Tours4fun is a leading online travel platform specializing in delivering exceptional travel experiences and unforgettable adventures to travelers worldwide. Offering a broad range of tour packages and destinations, we are committed to top-tier customer service, ensuring our customers enjoy unparalleled travel experiences.

Key Responsibilities

• Develop and Execute Cruise Business Strategies

• Lead the creation and execution of North America-focused marketing and development strategies, encompassing market positioning, pricing strategy, promotions, and expansion efforts.
• Monitor and analyze industry trends, competitive dynamics, and customer insights to refine marketing strategies and ensure market competitiveness.

2. Cruise Team Leadership and Management

• Drive the cruise department’s strategic goals, with a focus on setting and meeting sales targets.
• Develop the cruise market by expanding into new customer segments and maintaining key relationships.
• Work collaboratively with other departments to optimize product operations and enhance brand competitiveness.

3. Marketing and Brand Development

• Oversee marketing promotions and brand-building efforts to elevate the company’s reputation and market presence.
• Organize industry forums to expand influence and foster customer service relationships.

4. Customer Relationship Management

• Build and sustain strategic partnerships with customers to ensure satisfaction and long-term loyalty.
• Actively address customer feedback and continuously work on product and service improvements.

5. Product Design and Development

• Lead the organization and design of innovative, competitive cruise products.
• Expand product lines based on evolving market demands, ensuring a continuous cycle of innovation.

6. Operational Coordination

• Collaborate with operations teams to maintain high service standards and alignment with business goals.
• Resolve operational issues and make necessary adjustments in real time to ensure seamless delivery.

7. Innovation and Market Research

• Stay informed on industry innovations, and proactively integrate new services and technologies.
• Conduct market research to gather insights and adjust product offerings and strategies accordingly.

Qualifications

Work Experience:

Minimum of 5+ years of experience in cruise or travel management, or a similar leadership role within the travel industry.

Personal Skills:

• Demonstrated responsibility, exceptional communication and coordination abilities, and a collaborative team spirit.
• Detail-oriented with a strong capacity for adaptability and problem-solving.

Professional Requirements:

• Strong learning agility, proactivity, accountability, and integrity. Must have a knack for innovation and the ability to adapt swiftly to change.
• Experience working in a multinational company is preferred.
• Proficient in English and Spanish, with the ability to work in a bilingual environment.

Compensation and Benefits

• Competitive salary and comprehensive benefits package, including:
• Paid vacation, health insurance, and opportunities for both domestic and international travel.
• Participation in global industry forums, offering excellent opportunities for networking and professional growth.
• High market growth with a competitive compensation structure and a clear career development path.

How to Apply

We invite you to submit your resume to the following email address. If selected, we will contact you promptly for further discussions:

tintgting.guo@tours4fun.es