Job Description

Job TITLE: Refrigeration Service Account Manager

Refrigeration Service Account manager Job Duties and Responsibilities:

Maintain ongoing client relationship and recognize future business opportunities.

Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.

Fully understand the customers’ needs and desires.

Write and submit quotes.

Manage labor on service calls to see them through to completion.

Approve work orders with Dispatcher.

Schedule PM’s, filters, and condenser cleanings.

Keep parts pricing current.

Maintain service parts inventory.

Assist with incoming service calls.

Assist with approving time cards.

Prepare pricing on special order parts.

Order specialty parts.

Skills/Qualifications:

EDUCATION Refrigeration knowledge and background is not a must, but preferred..

EXPERIENCE Must have experience in customer service and working with a team.

LANGUAGE SKILLS Must be capable of reading, writing and speaking the English language effectively.

WRITING SKILLS Must be able to communicate information and instructions in writing to members of the organization and third parties, professionally.

MATH SKILLS Must be able to work with large dollar amounts and be able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent with the ability to draw and interpret bar graphs and tracking documents.

TOOLS AND EQUIPMENT SKILLS Company supplied Computer & I-Phone

CONTACTS WITH OTHERS Must be capable of communicating effectively and expeditiously while maintaining professional conduct with all levels of the organization as well as third parties.

CONFIDENTIAL DATA Employee will have access to Company confidential information and must be responsible enough to protect such information.

COMPUTER SKILLS Employee must be an experienced user of Microsoft Office software (Outlook (e-mail), Excel, Word and PowerPoint), capable of learning other personal computer applications.

SUPERVISION RECEIVED Employee must be capable of performing their responsibilities with minimal supervision. However guidance and leadership will be provided to offer direction

Midwest Refrigeration offers an excellent workplace to grow personally and professionally, and includes many comprehensive benefits such as:

PTO and Paid Holidays

Health Insurance including Vision and Dental

3% Simple IRA Match plan

Bonuses

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits: