Account Coordinator

Hood Container Corporation is a family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last eight years, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation while operating as a boutique business and building close relationships with our customers.

Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders.

Our Vision: A unified culture that creates innovative customer solutions.

What We’re Searching for:

Experienced Account Coordinator for our Louisville, KY Packaging Solutions Plant who will deliver excellent service and build relationships through each interaction with our customers. Strong organizational, teamwork, and self-starter skills will lead you to success in this role. We offer competitive full benefit package

FLSA STATUS: Non-Exempt (Hourly)

ORGANIZATIONAL RESPONSIBILITES:

• Strong commitment to the Company's quality policy and the Company’s Core Values.
• Respect of and adhere to the Company's confidentiality policy.
• Maintain a courteous and professional approach with all business
• contacts and fellow employees.
• Observe all Company policies and procedures.

FUNCTIONAL RESPONSIBILITIES:

• Central point of communication on multiple packaging projects.
• Establish, monitor, and communicate project timelines.
• Interact with design, planning, and shipping to coordinate customer requirements on projects assigned.
• Review of customer specs for accuracy and transition project to Quality Department for job packet completion.
• Transition of awarded repeat jobs to Planning and communication of timeline and customers’ expectations.
• Develop and maintain Product Structure including both hard copy and electronic file documentation. Update both as project progresses.
• Maintain project and customer files. Archive project files upon job completion. Inactive items and product structures in system when jobs are complete.
• Complete invoice research when needed.
• Monthly on hand inventory review/ aged inventory review.
• Participate in First Articles for all new projects.
• Respond to management needs in relation to the customer’s account and activity.
• All duties as assigned by management.

REQUIRED QUALIFICATIONS:

• Well-developed written and verbal communications skills
• Proficient in Microsoft Office and ERP systems
• Ability to interact professionally with all levels within the organization
• Previous customer service experience
• Strong organizational skills and attention to details
• Good analytical skills and independent decision-making.
• Detail oriented with the ability to handle multiple tasks simultaneously.
• Two- or four-year college degree preferred

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

To learn more about us: To learn more visit hoodcontainer.com or follow us on social media – LinkedIn, Facebook, Instagram, and YouTube.