Job Description

Customer Service Representative (CSR) – Burnaby, British Columbia

Location: Burnaby, British Columbia

The Company:

The Jim Pattison Group is the second largest privately held company in Canada with over 50,000 employees worldwide; operating a large number of companies in a diverse set of industries. Jim Pattison Lease has been operating in Canada since 1961. The company has branches across Canada and is Canada’s Leader in Customized Fleet Management, providing Vehicle Fleet Leasing, Vehicle Remarketing through both wholesale and retail channels, and Fleet Management solutions for commercial enterprises.

About Jim Pattison Lease: http://www.jimpattisonlease.com/about/

About the Jim Pattison Group: https://www.jimpattison.com/about/our-story/

Are you interested in building your career with a reputable, leading fleet management company that is continually growing?

Jim Pattison Lease is seeking a highly motivated individual for the unique opportunity of building your personal career with a stable organization that is continually growing.

The Opportunity:

This permanent full time CSR position is located in our Burnaby office.

Position Description:

Reporting to the Regional Sales Manager, CSRs are a main point of contact for our customers and internal staff with reference to regional portfolios. CSRs are responsible for executing the company’s service commitments and providing support to our Account Executives. This role works closely with all departments and has complete familiarity with all Jim Pattison Lease programs, processes and procedures. The role is currently 100% based in the Burnaby office Monday-Friday.

Position Responsibilities and Accountabilities:

Embrace Jim Pattison Lease’s mission to help deliver prompt and superior customer service:

Field customer calls and handle their requests in a timely and effective manner
Process lease documentation in a timely manner
Ensure files are accurate, complete and passed on to the appropriate departments when necessary
Maintain ongoing proactive communication with customers regarding lease documentation and all other service requirements
Process fleet management services orders and ongoing administrative requirements

Provide support to Account Executives:

Maintain daily communication and provide proactive administrative support and reporting
Attend customer meetings and assist with new customer presentations as required
Problem-solve issues with respect to customer sales, billing and accounting
Monitor and facilitate orders for timely delivery

Assist with communication, process improvements and regional best practices:

Work with other CSRs, Client Experience Representatives (CER) and Operations team to evaluate and facilitate company procedures and best practices that relate to the CSR role
Take part in regular meetings with the Regional Sales Manager and CSR Team to maintain company communication, delegate tasks and manage workloads for optimal team performance
Provide testing and support for new company processes and IT system initiatives

Assist with coverage and the coordination of coverage within the sales department including reception, mail, courier, bank deposits and other administrative duties

Support and assist the Regional Sales Manager, as required

Key Attributes and Skills:

The individual in this role must possess the following skills and attributes:

Over 1 year of experience in a B2B customer facing (customer service) role
Highly motivated to provide exceptional customer service
Strong interpersonal and time management skills
Positive, enthusiastic and confident
Solid organizational capability, ability to multi-task and excellent attention to detail
Flexible and responsive with the ability to exercise good judgement
Aptitude and willingness to perform as part of a team as well as individually
Excellent communication skills both written and verbal
Proficient in MS Word, Excel, PowerPoint and Outlook
Prior client service and/or fleet management experience a strong asset

Candidates must have a valid driver’s license and be eligible to work in Canada. We thank everyone for their interest however only those qualified and considered for an interview will be contacted at this time.

Job Types: Full-time, Permanent

Pay: $38,000.00-$42,000.00 per year

Benefits: