Inside Sales Engineer, Process Systems & Solutions

Description:

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit/Department: Process Systems & Solutions

Location: Lawrence, PA

Job Summary:

As an Inside Sales Engineer for Process Systems and Solutions (PSS), you will play a key role in building and maintaining strong customer relationships, ensuring that customer needs are met with tailored technical solutions. Leveraging your engineering expertise, you will assist customers in selecting and sizing the appropriate control system solutions, while remaining adaptable to changing requirements. You will act as the main technical point of contact, assisting customers with product selection and offering alternative solutions when needed, particularly in situations involving lead time challenges. This role requires close collaboration with account managers to develop and grow business within a designated territory, ensuring timely order fulfillment and customer satisfaction.

Essential Duties and Responsibilities:

• Utilize customer input and/or specifications to help in the selection of applicable products
• Develop solutions to meet customer needs
• Develop, deliver and follow up on accurate customer quotes in a timely manner
• Support the delivery of positive customer outcomes throughout the quoting and fulfillment process
• Support the outside sales team in meeting customer expectations
• Work with customers to determine sizing and selection of control systems and reliability solutions

Requirements:

The Ideal Candidate:

• Will possess a four-year engineering degree or equivalent industry experience
• Will have working knowledge of control systems, reliability and the relevant industries
• Will have the ability to develop and deliver solutions based on an understanding of the technical and business challenges of our market
• Will possess negotiation skills, excellent communication skills and the ability to multi-task
• Must exhibit significant ability to work flexibly and change work plans with little notice
• Must be a team player able to work closely with Account Managers and other employees

Core Competencies:

• WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.

Additional Details

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability