Customer Account Manager Bi lingual(Closed Sundays)

Job Description

We are Rent A Center - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Basic Function Learn to direct management of a Rent A Center store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position.

Reporting Reports directly to the General Manager

Primary Responsibilities

• The Acquisition and Maintenance of Customers
• Learn recruiting and staffing procedures for a store
• Learn to close all lease agreements properly
• Assist with completion of quality control calls on all new lease agreements within 1 business day of delivery
• Responsible for all renewal activity
• Assist with physically monitoring the back door whenever inventory movement occurs
• Learn to facilitate and reconcile inventories by Wednesday of every week
• Assist with return authorization
• Safeguard all company assets
• Ensure accurate and timely bank deposits
• Maintain company vehicles within safe operating standards
• Assist with training and developing of store associates
• Achieve planned growth and profit goals
• Learn and execute all customer service programs, company guidelines and policies
• Provide a safe, clean environment for customers and associates
• Ensure adequate availability of merchandise at all times
• Accurately report financial measures and transactions
• Plan and organize to meet or exceed forecasted financial goals
• Ensure published hours of store operations are met
• Ensure all returned merchandise is certified, reclassified and priced.

Requirements

• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• High level of energy
• Demonstrated selling skills
• Effective organizational skills
• Proven managerial skills
• Licensure and Background requirements
• Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

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