Job Description
Job Summary
Our team is currently looking for an Account Representative who can effectively communicate with customers to understand their requirements, handle inquiries, address concerns, and offer beneficial resolutions to guarantee a satisfactory customer service experience. The ideal candidate should be sociable, proficient with technology, and capable of maintaining composure even in stressful situations.
Benefits/Perks
Qualifications
Our team is currently looking for an Account Representative who can effectively communicate with customers to understand their requirements, handle inquiries, address concerns, and offer beneficial resolutions to guarantee a satisfactory customer service experience. The ideal candidate should be sociable, proficient with technology, and capable of maintaining composure even in stressful situations.
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend training to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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