Job Description
Seattle
About the role :
Sifted is seeking a Community Manager to live and breathe the Sifted brand, be a champion for our clients, and act as the primary liaison between the culinary team and Sifted community.
Our Community Manager is operationally oriented, takes a white-glove approach to account management, and is a natural leader who is known to inspire others into action. In this role, you will be responsible for energizing an efficient, personalized lunch service in a high-volume environment.
Reporting directly to the City Manager, the role includes leading lunch service Monday-Friday, managing the host team, and serving as the primary contact for all clients.
This position requires a reliable vehicle, valid driver's license and auto insurance.
What you'll be doing :
Kitchen Operations
- Execute daily pack-out; oversee lunch and dinner delivery, set up and onsite experience across client community; maintain presence at kitchen daily;
- Partner with head chef regarding food production; act as primary liaison between culinary team and Sifted clients
- Improve logistics for operational team, in line with company priorities and team buy-in
Account Management + Client Marketing
- Own the client relationship: act as main point of contact for clients, communicate directly with clients to resolve issues professionally and quickly
- Onboard new clients and serve as their initial host
- Own every aspect of service experience; take service + maintain on-site presence minimum of 2x/week
- Embody and elevate the Sifted brand with clients, in the community and internally with your team
- Plug into the local startup scene and create buzz for our lunch programs
People Management + Leadership
- Hire host team, oversee host schedule
- Train and monitor performance of host team
- Schedule and conduct one-on-one’s with each host on a regular basis
- Build and foster strong relationship with host team; reinforce positive host culture
- Lead host team by example (ex: client communication, host communication, on-site conduct, brand-aligned set ups)
Our ideal candidate :
- Has 1+ years experience in the service industry
- Has 1+ years experience in a professional setting
- Is operationally minded : exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
- Is a natural leader : has filled a coaching, managing or leadership role; feels confident delegating when necessary; models a readiness to help, serve and support; is highly responsive and accessible
- Is analytical : can rapidly convert quantitative feedback into qualitative action; has basic proficiency in Microsoft Excel; can leverage data and technology to automate certain job functions
- Is brand-aware: can accurately represent and speak to a company’s brand
What we offer :
- Compensation : starting at 60k per year + bonuses; negotiable based on experience
- Company-sponsored health insurance, including 100% company-paid HDHP, as well as vision + dental opt-in
- Unlimited PTO; 10 paid company holidays; paid winter break
- Monthly cell phone usage reimbursement
- Free + discounted ClassPass memberships
- Free lunch during meal service
- 100% mileage reimbursement
- Opportunities to take on larger roles within our organization + learn with a fast-growing start-up
Eligibility : This position must maintain ServSafe Food Manager certification; requires a vehicle, drivers license, and valid insurance;
Work environment : This position is based in a commercial kitchen with potential for light remote work;
Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time;
About Sifted :
Jess Legge + Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question: “Could the work lunch be better?”
It’s an expectation these days that work is hard and fast. But lunch doesn’t have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge + Lexow founded Sifted in 2015.
Since then we’ve delivered millions of meals to Fortune 500s + high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That’s when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services + an extensive portfolio of engaging virtual experiences for distributed teams.
We use 7 core truths as the framework of our employee engagement programs + team culture :
- Good food is powerful
- Simple food is the best food
- We support regular people with big ideas
- We make mistakes and evolve
- We appreciate people’s differences
- We seek, listen and implement feedback quickly + enthusiastically
- We are our clients’ biggest fans
Sifted kitchens are zero food waste with all food scraps being composted and all leftovers being donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We believe that as our company grows, so does our responsibility therefore we’re constantly looking for ways to improve sustainability and protect our natural resources.
This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that the diverse backgrounds and perspectives of our employees make us better. We strongly encourage people of color, individuals with disabilities, and lesbian, gay, bisexual, transgender, queer and non-binary candidates to apply.
Employment at Sifted is considered at will, meaning that either the company or the employee may terminate this employment relationship at any time with or without cause or notice.
Offers of employment and continued employment at Sifted are contingent upon successful completion of trust + safety checks including a criminal history check, a motor vehicle record check, identity verification, food safety certification verification, and at least two reference checks.
Where permitted by applicable law, offers of employment are also contingent upon full vaccination against COVID-19 by the date of hire, unless in the case of a valid religious or medical exemption.
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