Account Manager - San Jose

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit www.wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

The Account Manager will report to the Director of Operations and is responsible for supporting our Client’s commuter bus and shuttle program and seeking continuous improvement of their riders’ experience. You will be an extension of our client’s Global Transportation team, integrated into their company culture, and will be joining a program recognized as one of the Best Workplace for Commuters.

Duties and Responsibilities:

• Act as the client’s main point of contact and an extension of the client’s internal teams Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide client with monthly financial forecasts and detailed report explaining variances to actual billing.
• Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.
• Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
• Use Project Management skills to foster successful collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to help improve rider satisfaction.
• Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
• Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
• Weekly and monthly reporting to the client on service updates and performance
• Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• 3-5 years of relevant experience in transportation demand management, customer service, or hospitality
• Experience with Project Management in cross functional environments
• Ability to set goals and a proven ability to achieve job performance metrics
• Excellent written and oral communication, interpersonal, and presentation skills
• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Ability to master and effectively use various technology platforms
• Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation
• Passion for alternative modes of transportation is a plus!

Education and Qualifications:

• Hard Requirements: High school diploma or GED required.
• Preferred Requirements:
• 3-5 years of relevant experience in transportation demand management, customer service, or hospitality
• Bachelor’s degree preferred in Marketing, Communications, Business, or another related field.

EEOC

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.