Job Description

Event Rents is Denver's premier party rental provider. Our exceptional client service, quality products, and attention to detail are the components that have made us the superior choice in the event rental industry. We are committed to providing our clients a first-rate level of expertise, service, and responsiveness. We are a steady resource so that our clients can focus their energy on the special event at hand. Simply, we do our job, so that your special event is just that — special.

The purpose of the Account Manager is to provide exceptional client service and support to all clients, current and new, in fulfilling their requests. Provide ongoing client support with all functions pertaining to the client’s event.

Primary Responsibilities:

Answer phones and assist with client orders, questions, or concerns relating to their event.
Ability to handle a heavy volume of client inquiries via phone, email, and in person.
Manage showroom appointments and walk-ins.
Proactively handle client issues, time, equipment, and credit-related issues, from inception to completion of client’s event.
Develop and maintain positive customer relations by ensuring all client requests are handled accurately and in a timely manner.
Work effectively across teams and departments in an effort to provide excellent client service internally and externally.

Basic Qualifications:

1-3 years in client service and/or events-orientated environment.
Positive attitude, pride, composure, humor, creativity, adaptability, and approachability.
Our clients schedule their events 24/7 therefore, you need to able to work a flexible schedule with occasional nights and weekends.
Strong PC skills, including proficiency in Outlook, Word, and Excel.

Preferred Qualifications: