Job Description

Job Title: Outbound Sales Representative (Remote), $16.20-$16.50/hour + commission!

WHY JOIN NTT AS AN OUTBOUND SALES REPRESENTATIVE?

Virtual paid training
All equipment required for you to be successful in your role
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Attractive Monthly Compensation Plans with no minimum sales threshold
Incremental monthly incentive programs for sales performance delivery
EPP (Employee Purchase Plan) with material monthly discount post 6 months employment
Unlimited and Generous Employee Referral bonuses available
Several local and national discount programs accessible through our Employee Perks Program

PLEASE NOTE THE FOLLOWING PRIOR TO SCHEDULING A VIRTUAL INTERVIEW:

We will not be interviewing candidates who have not attached their Resume with their interview reservation. Please ensure that you have attached a copy of your Resume with your RSVP application
There is currently a mandate in effect from the Canadian Government that allows people on student permits to work a maximum of 20 Hours a week. Please note that you are not qualified for this role if you are affected by this mandate due to the hours of operation required for this role: Tuesday - Friday 1:00pm - 9:00pm & Saturday 10:00am - 6:00pm EST

POSITION OVERVIEW:

Position: Technical Sales Specialist (Outbound)
Position Status: Full Time – Work from Home
Hours of Operations: Monday-Saturday between 10:00am-10:00pm Eastern
Rate of Pay: $16.20-$16.50/hour + up to $6.00/Hour in commission

As a Technical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer.

This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, has a passion for sales, easily builds rapport, delivers consistent results and is and is genuinely invested in helping others, you would be a great fit for our team!

HOURS OF OPERATION FOR THIS POSITION:

Monday-Saturday between 10:00am-10:00pm Eastern time. However, based on your location, you will be scheduled between the following times:

Alberta: 8:00 am to 8:00 pm Mountain Time
Manitoba: 9:00 am to 9:00 pm Central Time
Quebec: 10:00 am to 10:00 pm Eastern Time
Nova Scotia/New Brunswick: 11:00 am to 11:00 pm Atlantic Time

JOB QUALIFICATIONS:

MUST have strong and developed oral and written communication skills in English
MUST have a minimum of 1 year sales experience (Inbound or Outbound), Customer Care or Retention
An ability to work in a target-driven environment
Possesses excellent writing skills including written word, grammar, spelling, and punctuation
A flexible schedule (including evenings and weekends)
An ability to build rapport with customers
An ability to navigate multiple computer systems
A secure area to store company and customer related information
Required Set Up: Power outlets for both a PC and Monitor, High Speed internet (10MB or greater). A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi. Apple or Android phone capable of downloading using authenticators

JOB RESPONSIBILITIES:

Connect with customers from coast-to-coast
Meeting key performance indicators
Conduct outbound calls for customer retention, sales, and services
Promote and recommend the latest products and services to customers on outbound sales queues
Manage call flows, provide first call resolution and satisfying customer expectations
Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
Following up with customers to ensure customer satisfaction and expanding sales opportunities
Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
Accurately resolve customer questions with a high level of professionalism
Accurately document customer interactions within the appropriate systems
Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
Maintain a high level of competition and product knowledge
Maintain a high level of confidentiality
Other job tasks as required

Job Type: Full-time

Additional pay:

Commission pay

Application question(s):

There is currently a mandate in effect from the Canadian Government that allows people on student permits to work a maximum of 20 Hours a week. Are you affected by this mandate?

Experience: