Job Description
Term: Fixed 12-month Contract with possible extensionOffice Location: Laval, QC
Reports To: Interim Montreal Branch Manager
At Kumon, we believe in the growth and development of students in elementary to high school focusing on Math and Reading education. The right candidate must have a learning mindset and be passionate about education.
This is a great opportunity for a candidate that lives near Lavel but can travel to Kumon Centre within the Monreal area and Ottawa, ON. Kumon offers a Hybrid work schedule for this role the candidate will be required to travel 1 day per week to our office location in Lavel.
Do you love being on the Road and would consider yourself a Road Warrior? This role requires the successful candidate the ability to travel extensively both locally and regionally.
Role Summary:
As the Field Consultant you would support a territory of Kumon Centres. Provide appropriate consultation to new and existing franchisees while promoting the development of their Centres. Partner with franchisees to achieve Centre goals relating to student enrollment, retention, student achievement, market penetration, and profitability.
Job Responsibilities:
- Assist new franchisees with all aspects of the new Centre opening process within predetermined timelines.
- Perform franchise visits/franchise service calls on a regular basis. Inspect and support franchisees to verify compliance with company standards for instructional quality, operational and financial key measurements, brand appeal, general maintenance, and safety.
- Thorough individual and collective operational analysis of assigned Centres.
- Build relationships with franchisees in order to initiate corrective actions to rectify problems. Utilize support resources to maximize performance, and deliver targeted results.
- Identify areas for improved performance to ensure Centres achieve or exceed company benchmarks for performance.
- Utilize company provided efficiency tools to effectively perform your role.
- Monitor franchisee performance and effect operational changes to achieve branch goals. Develop and implement short- and long-term business plans that promote strategic enrollment and profit growth. Assess regional market conditions to ensure competitiveness, and build branch awareness.
- Evaluate local competition and create branch level strategies for franchisees to maintain a competitive edge.
- Consistently monitor branch and Centre level performance for trends, outliers and best practices.
- Minimum of Bachelor’s degree from a post-secondary institution
- Excellent communication in both French & English.
- 3‐5 years working experience in similar role or in education, b2b account management or extensive customer service experience.
- Multi‐unit service management experience is an asset.
- Prior P&L responsibility preferred.
- Strong time management and prioritization skills
- Proficiency in working with Microsoft Office programs (i.e. Outlook, Word, Excel, PowerPoint)
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