Job Description
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We are seeking a hard-working, innovative, detail-oriented and creative team player to join our call center team! This is a full-time position in a call-center environment. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. Account Manager Liaisons develop strong relationships with customers and fellow Account Managers. They also answer client queries and identify new business opportunities among existing customers.
Shifts will vary based upon operational need. Our hours of operation are M-F 6AM to 8PM MST and Sat 7AM to 5PM MST and shifts can fall during these time frames and will be determined upon successful completion of training.
Location: Provo, Utah
This role pays $20-$22 per hour.
What we offer:
Group Health, Dental, and Vision plans
Pet insurance, Life insurance, and EAP benefits
401K with employer match
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!
Responsibilities include:
Receive incoming calls from customers. This is a phone-based role.
Build relationships with clients within the Aptive areas
Assist current account managers clients and are a liaison between the company, the customer and clients assigned account manager
Address customers’ needs as quickly and effectively as possible to maintain strong relationships through multi channels of communication
Work across various departments to coordinate scheduling and execution to maintain the best possible outcome for the Customer
Drive customer retention within Aptive through CSAT and NPS.
Handle and resolve customer complaints, refunds, and escalations as the single point of contact for the customer while maintaining a positive relationship
Clearly communicate to our customers the capabilities of Aptive’s products and services
Serve as a leader of the account process to ensure Customer Satisfaction
Maintain a thorough knowledge of product offerings
Focus on growing and developing existing clients to generate incremental business.
Play an integral role in effective on-boarding of new customer account managers and customer loyalty specialists
Communicate with Leadership Operational updates and assist other customer account managers during irregular operations.
Communicate effectively through multiple channels of communication, including but not limited to Email, Text Messaging, Video chat and Phone conversation.
Follow call center procedures and guidelines
Perform other related duties as needed
Requirements:
Customer service or call center experience required
Must have knowledge of Google Drive
Typing speed minimum of 35 wpm
Qualifications:
High School Diploma or equivalent
Aptive Environmental:
Aptive Environmental provides pest control services to customers in 34 states across the US. It is ranked #1 Pest Control Company on Best Company. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation’s “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquito bites. Aptive is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.
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