Catering Sales Manager

Raines Co. - Your Future is Now

Position Summary: The Catering Manager at The DoubleTree Columbia is responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. The Catering Sales Manager establishes new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high.

We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Job Functions

• • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B manager and keep them inform of F&B issues as they arise.
  • Keep immediate supervisor full informed of all problems or matters requiring his/her attention.
  • Monitor quality of service in Banquets.
  • Assist in menu planning and preparation.
  • Know meeting room sets and capabilities.
  • Re-solicit past local accounts, generate new business.
  • Set solicitation goals with the Director of Catering, and meet or exceed solicitation goals and revenue goals.
  • Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.).
  • Develop menus and agendas, ensure BEO’s are insured, and complete all pertinent correspondence with outside vendors to finalize programs.
  • Maintain current information on and monitor booking trends to produce forecast figures and month-end reports.
  • Understand the Catering incentive program.
  • Manage booking pace.
  • Handle pricing integrity and propose upscale menus for all groups.
  • Interact with outside planners and vendors for special events.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Prepare and submit required reports in a timely manner.
  • Comply with weekly and monthly forecasting procedures.
  • Be involved in and/or conduct departmental and hotel training.
  • Attend all meetings as required.
  • Offer and implement innovative ideas, methods and procedures to further streamline the department.
  • Assist in planning and executing holiday brunches and other special events.
  • Use feedback from Meeting Planner Evaluations to improve service and quality.

Education

High school education/GED.

Experience

Minimum of two year sales experience in hospitality or two years of progressive experience in a hotel environment; two years previous banquet experience.

Proficient in Microsoft Office or similar computer application

Physical:

Frequent sitting, standing, and moving about the facilities. Handling objects, products and equipment. Using keyboards and other office computer equipment. Occasionally push, pull and lift items weighing up to 25 pounds. Must communicate information and ideas so others will understand. Must observe details at close range.

Other:

• Must speak English fluently. Must have excellent written and oral communication skills. Mathematical skills include basic math, budgeting, profit/loss concepts, percentages and variances. Problem solving, reasoning, motivating, organizational and training abilities are often used. Ability to effectively multi-task.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Raines is a drug-free workplace.

Pre-employment background check required.