Job Description
About HUBIn a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why choose HUB?
Throughout our network of more than 530+ HUB offices across North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
Here’s where you come in:
The Commercial Lines Manager is responsible for managing a service team who provides the day-to-day service, new business, and renewal insurance needs of a diverse group of clients, with a focus on providing our customers with timely, accurate, professional and world class service. The manager will be required to manage teams to successful outcomes from regional strategic goals, key initiatives, efficiency gains, client retention and high service standards. The manager is responsible for teams being adequately trained, workflows followed, correct Broker Management System usage, and staffed. The manager will not be responsible for a book of business, however may, from time to time, need to assist a team or specific book of business.
The manager’s focus is on people. Priorities are employee and client retention. Other responsibilities include:
Be the champion of the Broker Management System, Standardized Weekly Processes and Workflows including Broker Standards.
Lead by example in areas of excellent client service, adoption of company policies, procedures, and workflows, embracing technology systems, and professional growth.
Responsible for teams’ meeting Key Performance Indicators (KPI) and Goals
Review audits and reports to identify training needs or insurance knowledge. Ensure compliance with workflows and broker standards. Coordinate access to carrier systems, web sites, rating platforms for employees
Coordinate a team of Account Managers, Associate Account Managers, and Senior Account Managers to make sure we are appropriately staffed during normal work hours to adequately serve the client. Continuously review books of business and staff workloads to ensure that the team has staffing, resources and assistance needed to provide best client experience
Facilitate communication between direct reports, creating a positive atmosphere, and a place where employees can share ideas, suggestions and improvements. Create a climate where employees are motivated to do their best and can be successful
Participate in selection of new service team members, including building a pipeline and relationship with candidates for positions within HUB
Responsible for new employees’ training, including coordination with regional training and outline of needs for the new employee that include insurance knowledge, systems, coverage, EPIC and on-the-job training. Assign a high-performing team member with the new employee to work with for three months or more, helping with questions and direction about workflow and procedures
Regularly meet with staff on their performance and career paths/succession planning
You’re great at:
Ideally you must possess excellent management & coordination skills, wherein you’ll be continually reviewing procedures and workflows, supervising a team of Account Managers, Assistant Account Managers, and administrative staff, to adequately serve the client. In addition:
Strong understanding of Insurance Principles and Broker Management System experience required
Strong leadership skills, with focus on exceptional customer service required. Ability to effectively work in a team environment
Strong written and oral communication skills
Strong organization and follow-up skills. Demonstrated history of taking on opportunities and challenges with a sense of urgency, high-energy and enthusiasm
Effective in evaluation and independent judgment, and demonstrated ownership of decisions
Strong computer skills, including the ability to effectively train others on the utilization of system tools, including: Microsoft Office (Outlook, Word and Excel; Adobe PDF; and, online carrier websites
Here’s what we can offer:
At HUB, we believe in giving our employees the room and space they need to do their job. We believe in paying a fair wage with bonus opportunities and offering great benefits like:
401k plan where the Company matches 50% of the first 6% you contribute
Paid parental leave
Medical, dental, and vision options
Robust wellness program
Paid vacation, paid holidays, floating holidays and more!
The expected salary range for this position is $95,000 to $115,000 annually and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.
We offer a large selection of benefits that are customizable to fit your personal needs – a portfolio of both comprehensive and affordable choices.
Our work environment encourages critical and independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that. Our work atmosphere is comfortable and offers a “dress for your day” policy as well as a flexible work schedule.
Life us so far?
Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!
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Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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