Sales Support Representative

We are looking for a highly motivated and enthusiastic individual to join us as a fluent French speaking Sales Support Representative. The role is responsible for supporting the Regional Sales Manager the sales process including following up on leads and arranging confirmed appointments with customers. They will also assist in order management and account management processes such as setting up new accounts, preparing quotes and coordinating shipments for delivery to customers.

Who We Are:

Western Global are global leaders in fuel storage for temporary power and mobile refuelling applications. Our dedication to responsive fuel solutions and commitment to customer satisfaction have fuelled our significant growth and we now have a workforce of over 120 employees in North America and growing! Throughout our journey we’ve resolutely stuck to our guiding principles to design and deliver world class products, led by people with integrity.

We pride ourselves on having a great culture that values Teamwork, Openness, Passion, Integrity, and Celebrating Success. Our Values guide the way we interact with one another and our customers, and we work together as a cohesive team to achieve our goals. Our great culture is a major contributor to our continued growth and success.

Don’t believe us? We’re proud to be a certified Great Place to Work across all locations! See what our team say about working for Western here - https://western-global.com/en/about/careers/

What will you be doing as our Sales Support Representative?

• Serve as the primary point of contact for customers and prospects in regards to sales.
• Provide expert product guidance and updates to customers.
• Support and manage orders from initial stages through to delivery.
• Develop long-term customer relationships, ensuring high levels of customer service.
• Identify, generate, and manage sales opportunities with new and existing customers.
• Develop new business through proactive and creative sales activities and identifying future market opportunities.
• Support our Regional Sales Managers (RSMs) with market research identify new customers and product applications.
• Carry out team administration tasks, including following up on sales leads and quotations.
• Arrange sales meetings between clients and the Regional Sales Manager (RSM).
• Support pipeline and forecasting with the RSM.
• Assist with follow-up tasks, activity notes, and new client communications to keep the RSM on the road.
• Share technical knowledge to train colleagues and new starters.
• Utilize our CRM system (NetSuite) to track opportunities, coordinate quotes with other subsidiary offices, and departments.

What we are looking for in our Sales Support Representative:

• Fully bilingual; able to speak and write in both English and French.
• Confident communicator (both verbal and written).
• Passion for giving excellent customer service.
• Previous sales experience.
• Detail oriented and able to multitask.
• Technical proficiency with CRM and marketing automation software.
• Strong organizational skills with the ability to prioritize.
• Professional attitude and strong work ethic.
• Willingness to learn and adapt to new products and services.

What can we offer you?

We offer a market competitive pay and benefits program, as well as opportunities for advancement, knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees:

• Generous Holiday & Vacation Program: 15 days per year (plus public holidays), raising to 20 days with length of service.
• Health Coverage: Short-Term & Long-Term Disability Plans and Health Insurance.
• Financial Incentives: Annual Salary Reviews, Referral Opportunities and Life Insurance
• Retirement Planning: RRSP Scheme (Employer match up to 4%).
• Personal & Family Time: 1 day Paid Volunteering per year and Enhanced Parental Leave.
• Supportive work environment fostering teamwork, openness, and integrity.
• Opportunities for professional growth, training and career advancement.

Our professional culture, our dedication creating a supportive environment for employees and career opportunities - these are just a few benefits we’re proud to offer.

Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development.

Ready to get started?

Western Global is growing and shaping the future of fuel storage solutions, apply to join our dedicated and successful team today!

Western Global is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, religion, national origin, gender, sexual orientation, gender identity, disability, military/veteran status or other characteristics protected by law.