Insurance Support Representative (Account Manager) - Sioux Falls

CORINSURANCE

CorInsurance is a group of independent insurance agencies within CorTrust Bank NA throughout Eastern South Dakota, committed to delivering high quality customer service and to the principles of integrity and professionalism that meet the insurance needs of our valued clients with goal of exceeding their expectations.

CorInsurance has an exciting opportunity to support our Health Insurance division in Sioux Falls as a licensed Account Manager!

It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like matching contributions to a 401(k), insurance, paid time off, service awards, and community service opportunities.

Summary: The CorInsurance Account Manager directly supports our customers and commissioned sales team (agents) by providing new, prospective, and existing customers with an exceptional insurance experience. They support the Insurance Agent with general and administrative functions, assist with policy management, and process policy transactions. Insurance experience is desirable but is not required for this position.

Key areas of responsibility:

Customer service:

• Provide exceptional customer service while responding to calls, emails, and in-person inquiries.
• Collaborate with internal and external business partners to ensure all insurance and financial needs are met.
• Demonstrate dependability and flexibility, responding to support requests promptly.

Policy management:

• Provide quotes, issue policies, and negotiate policy terms and conditions.
• Review and process new applications, renewals, and endorsements.
• Maintain working relationships with insurance company underwriters and act as a field underwriter for the independent insurance companies represented.
• Determine terms and conditions of insurance coverage based on account risk analysis.

Administrative & compliance:

• Accurately and efficiently process system data, process policy transactions, and retain detailed transaction records.
• Adhere to all Company and Insurer policies and procedures.
• Maintain working knowledge of insurance and specialty lines.
• Respond positively and efficiently to other duties, responsibilities, and activities as assigned.

Key competencies:

The ideal candidate for the Account Manager possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Must be able and willing to abide by all Company policies, procedures, and insurance regulations. Knowledge of insurance regulations and industry workflow is a plus but isn’t required. Must have or be willing to obtain the appropriate insurance licensure in the State of South Dakota, and training will be provided for candidates whose skills and experience align with our other required competencies.

CorTrust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.