Job Description
Job ID: 19803 - Contact Center Associate
Location: Remote, Florida only
Pay: $19.00 per hour
Schedule: M-Saturday, 11:00 AM to 8:00 PM EST
Saturday rotation: (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts
Department hours:
M-F 8:00 AM – 8:00 PM EST
SAT 10:00 AM – 2:00 PM
SUN Closed
Type: Contract to Hire, 6 month contract period
Job duties:
- Assist with approximately 60-80 inbound calls daily
- Place outbound follow-up calls
- Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
- Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
- Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
- Participate in contact center fraud prevention and awareness.
Requirements:
- Must have experience with high volume call center, meeting KPIs
- Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
- Must have ethernet connectivity (no WiFi) in a private, designated workspace
- No previous commitments first (90) days
- Must be open to overnight travel events 2x yearly
- High school diploma or equivalent required
- Background check required
- Drug screening required
#IND123
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- recent high volume call center: 1 year (Preferred)
Location:
- Tampa, FL (Required)
Work Location: Remote
Visit Original Source:
https://www.indeed.com/viewjob
