Job Description

Metro by T-Mobile Wireless Retail Store Manager

Metro by T-Mobile by Spiked Wireless

Full-time

Compensation:Metro by T-Mobile Wireless Retail Store Managers for Spiked Wireless can make more than $24 per hour including base pay and bonuses earned on all store sales. Full-Time employees also receive additional benefits.

Spiked Wireless, an authorized retailer for Metro by T-Mobile has an immediate opening for an experienced Metro by T-Mobile Wireless Retail Store Manager. We are looking for someone who can successfully lead, coach, and motivate our retail location team members. As a Metro by T-Mobile Wireless Retail Store Manager, you will represent the Metro brand and ensure the best customer experience by developing your team’s skills and knowledge while holding team members accountable to our core mission and values. In this role, you will work with your team to meet both your personal and company goals!

As a Metro by T-Mobile Wireless Retail Store Manager for Spike Wireless, you will enjoy:

Strong hourly compensation coupled with a generous bonus program allowing you to make more than (use above totals per market) per hour
Store Managers participate in our location Profit Sharing program. The better your location performs, the more profit sharing you earn!
Our best managers average an additional $2,000 in monthly bonuses from their location’s performance. This is an uncapped opportunity!
Get paid your first week with our Tap Check program! Tap Check is our “on-demand” pay service where you can dictate how and when you get paid!
Receive a generous benefits program that includes a 401(k), Dental and Vision Insurance, and an Employee assistance program.
Discounts on Metro by T-Mobile phone plans and accessories.
Chances to win cash and prizes with frequent and fun sales contests.
Constant training and opportunities for advancement.
Plus, we hook you up with cool Metro by T-Mobile uniforms and swag!

As a Metro by T-Mobile Wireless Retail Store Manager for Spiked Wireless, your day-to-day activities will be:

Manage the daily operations of a Metro by T-Mobile retail location
Achieve store sales goals and service performance requirements
Achieve personal sales goals and service performance requirements
Foster a positive store culture for employees and customers
Maintain adequate inventory levels and control inventory shrink
Control cash shrink
Complete accounting and paperwork associated with cash receipts, and prices and conducts physical inventories
Recruit, train, and develop high-performing Sales Advocates
Coach your employees as necessary and in conformance with Company policies and procedures
Lead weekly staff meetings to increase sales and product knowledge
Analyze daily/weekly/monthly reporting and take appropriate actions to quickly close performance gaps
Maintain training requirements for yourself and your team
Conduct monthly performance reviews with your team members
Resolve customer issues
Assure that store operates in full compliance with Metro by T-Mobile and Company requirements for merchandising and other requirements
Provide efficient, courteous customer service and assist in all aspects of product offerings and services
Ensure an extraordinary customer experience
Report to work on-site on a regular, predictable, and timely basis
Work evenings, weekends, and/or holidays as needed

To be considered for the position of a Metro by- T-Mobile Wireless Retail Store Manager, Spike Wireless is looking for someone who has or can:

Entrepreneurial Spirit – Operate like a business owner, but without risk. Find ways to creatively drive down expenses and energetically sell to your customers. Reap the rewards through our generous profit-sharing plan.
Communicate Effectively -- by approaching every customer that walks through the door to understand their needs by asking good questions and listening.
Continually Increase Store Sales -- once you understand the customer's need, clearly explain, and demonstrate our products, services, and features, and confidently ask for a sale.
Team Player -- be able to work in a group environment, be open-minded to learning new things and always treat customers/co-workers the way you'd like to be treated.
Professionalism - be confident in what you're selling by utilizing all the tools provided to continually improve your knowledge of the products we offer and our phone features.
Integrity -- be dependable and show up on time every day, don't bring personal problems to work, and help to maintain a clean, organized store.

For the position of a Metro by- T-Mobile Wireless Retail Store Manager, Spike Wireless requires the following:

Prior work experience: 3+ years of sales management (preferably in wireless retail), team development, training, and proof of improving sales in a retail environment (preferred)
Excellent verbal communication skills
Must have reliable transportation and be willing to submit a Background Check.
Professional, energetic, optimistic, confident and have a winning attitude.
The ability to multi-task and work with other teammates.
Enjoys helping others and is extremely friendly
Has good decision-making skills and the ability to think on your feet.
Be coachable and willing to coach others
Bilingual is a plus (Spanish)
Must be at least 18 years of age, legally able to work in the United States, have reliable transportation, and is willing and able to undergo a background check.
Must be able to work nights and weekends
Speak Spanish and English fluently.

About Spiked Wireless

Spiked Wireless is an Authorized Retailer for Metro by T-Mobile, one of the nation’s fastest-growing wireless service brands. In July of 2013, we opened our very first store. Today, we have grown to 60+ locations in 6 states! How did we achieve this growth? We stuck to our mission, which is to proudly over-serve the under-served. Our employees achieve great things by sticking to our core values of being compassionate, accountable, respectful, excellent, and service above self. If you are looking for an organization that focuses on delivering amazing service by ensuring that its team members are appreciated and flourish financially, then you have found it. Apply with Spiked Wireless today.

Spiked Wireless is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.

Job Type: Full-time

Pay: Up to $24.00 per hour

Benefits: