Job Description

What We Need

Corpay is currently looking to hire a Negotiator within our CLC division. This position falls under our Lodging line of business and is in Lexington, KY. In this role, you will primarily be responsible for researching hotel options, negotiating, and booking 45+ night reservations. The position is also responsible for building and maintaining strong relationships with hotel contacts while communicating effectively with those contracts. The Negotiator makes decisions while meeting the client’s needs based on client guidelines, feedback, and travel policy. The Negotiator is results driven, securing the lowest possible rates, and easily overcoming obstacles.

You will report directly to the manager and regularly collaborate with various departments.

How We Work

As a Negotiator you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Lexington, KY office.
Company-issued equipment
Formal, hands-on training
Schedule is Thursday - Monday 10 am - 7 pm

Role Responsibilities

Managing reservation requests 30+ nights to fulfill customer needs and ensure customer satisfaction.
Utilizing decision making skills to find hotel options which fit client guidelines.
Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
Be proficient and consistent in providing high-quality reservations and options to clients.
Completing negotiations on all requests 45+ nights based on the policies and procedures.
Performing more complex negotiations, including limited buying power, limited availability scenarios, reduced turnaround time while providing a target client savings %.
Identifying trends and opportunities for client savings and potential market consolidation.
Securing rates, discounts, and RFPs with current and new hotel partners.
Exhibiting and utilizing knowledge of hotel industry and regional markets associated with clients.
Reserving rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
Identifying and resolving client and hotel issues daily.
Resolving all client and hotel calls regarding extensions, early departures, or changes to a reservation.
Responsible for meeting or exceeding all client deadlines.
Consulting with clients to choose the option that best fits the client’s needs.
Collaborating with Account Management teams and Long-Term Solutions to ensure network consolidation for our clients.
Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
Attending all scheduled trainings, meetings, or other events as assigned by supervisor.
Responsible for all other duties assigned as needed.

Qualifications & Skills

College degree or 1-3 years previous related experience.
Demonstrated ability to negotiate successfully with short notice and firm deadlines.
Demonstrated ability to solve problems at an elevated level through critical thinking.
Demonstrated ability to work in a team environment and deliver superior service with high accuracy.
Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.
Be available for on-call rotations which may fall outside of regular scheduled shifts.

Performance Standards

Meet established metrics for quality, volume of work and due time adherence.
Adhere to schedule and CLC attendance policy.
Meet and exceed client expectations for turnaround time with all communications.
Adherence to all CLC Procedures/Processes
Provide a consistent level of accuracy.
Ensure CLC meets the client’s needs and resolves all issues in a timely manner.
Meet established metrics for discount % and client savings % month over month.

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company wide.
Robust PTO (Paid Time Off) offerings including major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

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