Retail Account Manager

About Nabis

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We're at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.

The Role

The Retail Account Manager will be the main advocate and point of contact for our retail partners, working to strengthen relationships and drive the adoption of Nabis services. Through a mix of in-person and remote engagement across California, this key team member will build trust and provide tailored support to meet each retailer's unique needs.

This role will collaborate with internal teams to align on retail goals, manage Nabis's suite of retail services, and regularly report on initiative progress. Success in this role is driven by achieving revenue targets, making it the ideal role for a proactive, organized professional skilled at cross-functional teamwork and solution-focused communication.

This position requires frequent travel, strong project management, and meticulous record-keeping to support the continuous improvement and scalability of Nabis's retail initiatives. The Retail Account Manager will play a key role in ensuring exceptional service and advancing Nabis's vision for impactful retail partnerships.

Responsibilities

• Retail Account Management: Act as the primary point of contact for assigned retailers at operational, executive, local and regional levels, regularly connecting to ensure seamless service across Nabis departments and managing relationship progression for each account.
  • Optimize Core Services: Ensure efficient operation of primary services, including delivery and collections, by working closely with Operations, AR, CX, BD, and Engineering teams to address retailer needs.
  • Engage Retail Services: Educate retailers on Nabis's complementary services—such as Marketplace, Bill Pay, data analytics, inventory tracking, order scheduling, automated ordering, POS integrations, and central distribution. Identify adoption barriers and strategize to engage retailers, collaborating on tool development as needed.
  • Drive Marketplace Functionality: Maximize market opportunities for retailers by connecting them with promotions or sales rules, sourcing RFPs, and identifying brand partnerships.
  • Feature Requests & Strategy Ownership: Manage retail feature requests and maintain retail dossiers, data, and strategies. Present internally on relationship status and strategy.
  • Stakeholder Collaboration: Organize and lead cross-functional retail stakeholder meetings.
• Retailer Engagement: Track each retailer's engagement across Nabis offerings, such as shelf space, marketplace, and inventory tool adoption. Use insights to guide retailers through the success flow and develop SOPs for ongoing improvement.
• Data Coordination: Maintain a centralized "single source of truth" in Zen Desk for each retailer profile, ensuring alignment with the Retail Success Flow and identifying continuous improvement opportunities.
• Engagement Metrics: Track retailer engagement by monitoring GMV and logging all active points of contact.
• Retail Success Grid Completion: Monitor each retailer's progress, tracking:
  • Net Promoter Score (NPS)
  • Adoption rates for Anchor Day, Drop & Go, and Bill Pay
  • Marketplace adoption levels (core, exploratory, wholesale)
  • Automatic ordering and product creation
  • Central distribution engagement
  • Shelf space relative to Nabis's market share, aiming to exceed current levels
• Sales-Related Metrics: Generate leads and drive growth for brand and product lines through retailer interactions.

Qualifications

• Background in retail cannabis sales, operations, or related fields
• Established, trusted relationships across CA cannabis retail
• Strong customer experience expertise
• Proven track record in driving revenue with external partners
• Highly organized
• Good problem-solving skills
• Detail oriented
• Excellent multitasking, time management, and prioritization skills
• Superior communication and interpersonal skills
• Low-ego, adaptable, and high EQ
• Data analytics proficiency (Excel, SQL) a plus
• Must be at least 21 years of age
• Must currently be located in the Greater Los Angeles area or the Bay Area

WHY YOU'LL LOVE WORKING AT NABIS!

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.