Account Manager

Hiring Timeline: Immediate

What is Sky Systemz:

Sky Systemz is a one stop shop for ALL of the tools you need to run and manage your business. Our mission is to build software solutions that solve big problems for business verticals that have been overlooked by out of the box business software products, helping our customers grow, save money, and operate more efficiently.

Candidate Summary:

Are you an enthusiastic self-starter looking to be a part of the rapidly evolving fintech industry? Do you thrive in a client-facing role where building strong relationships and driving business growth are your top priorities? If so, we have an exciting opportunity for you! As a Strategic Account Manager, you will play a pivotal role in onboarding, nurturing, and expanding our merchant relationships, ensuring their success and satisfaction through effective communication, support, and upselling. Join us in shaping the future of payment processing and financial technology!

Responsibilities:

• Implement New Merchant Accounts: Guide new merchants through the onboarding process, assisting with necessary documentation and setup to ensure a smooth transition onto our platform.
• Train Merchants on SkySystemz Software and Hardware: Provide comprehensive training to new merchants on the features and functionalities of SkySystemz Software and Hardware, ensuring they are equipped to make the most of our platform.
• Upsell Various SaaS Features: Identify opportunities to enhance merchant accounts by introducing and explaining additional value-added services (SaaS features) that align with their business needs, thereby contributing to revenue growth.
• Collaborate with Support Staff: Collaborate closely with our support team to address and resolve merchant inquiries, technical issues, and concerns promptly and effectively.
• Proactive Merchant Communication: Regularly reach out to merchants to offer support, address questions, and build strong relationships, enhancing client satisfaction and retention.
• Drive Client Retention: Employ your expertise to ensure that merchant accounts remain active and engaged by understanding their evolving requirements and providing tailored solutions.
• Gather Referrals and Testimonials: Leverage your exceptional customer relationship skills to gather referrals from satisfied merchants and obtain testimonials that can be used for marketing and promotional activities.

Qualifications:

• Four year Bachelor degree or equivalent.
• (Preferred but not required) Proven experience in account management, customer success, or a related client-facing role.
• Exceptional communication and interpersonal skills to effectively interact with merchants, internal teams, and partners.
• Ability to explain technical concepts to non-technical audiences in a clear and concise manner.
• Problem-solving attitude with the ability to proactively identify and address merchant needs.
• Self-motivated, organized, and detail-oriented, with excellent time management skills.
• Ability to learn and Proficiently utilize Hubspot and various internal software platforms.
• Availability for occasional travel to meet with merchants onsite.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance plans.
• Professional development opportunities and ongoing training.
• Collaborative and innovative work environment.
• Opportunity to work at the forefront of fintech and shape the future of the merchant processing industry.

If you're ready to take your career to the next level by joining a dynamic team in the exciting fintech industry, apply now by submitting your resume. We look forward to reviewing your application and welcoming you to SkySystemz!