Customer Service Manager

BECOME AN OWNER, MAKE A DIFFERENCE, AND BUILD FRIENDSHIPS

Who We Are

Founded in 1993, Timberline Manufacturing provides electrical contract manufacturing with a specialization in wire harness assembly, control panels, and electronic assembly. Timberline is 100% employee-owned since 2012. Along with employee ownership, we provide opportunities for advancement, professional growth and financial rewards. From the moment you enter the building, we greet you as a person, not a number.

What We Value

We're not the first to say it, but we certainly mean it - our employees are what makes Timberline so great. That's why we're an employee-owned company.

Position: Customer Service Manager

Primary Responsibilities

Lead a team of Customer Service Representatives dedicated to providing on-going post-sale commercial support to Timberline's OEM customers. Develop and execute a proactive customer service model focused on building long term customer loyalty and value. Support and lead ongoing Sales Enablement activities.

Principal Accountabilities

• Manage the post-sale administrative activities including order entry, expediting, RMAs and order status updates
• Provide direct supervision for the Customer Service team
• Lead the on-going orders prioritization and expediting process
• Partner with Production and Production Scheduling to resolve on-going customer issues and ensure alignment of sales with production
• Develop and maintain repeatable processes for providing high quality Customer Service
• Coach and mentor the Customer Service team
• Communicate schedule changes with internal and external customers based on customers input and expectations
• Build strong trust-based working relationships with key OEM customers
• Assist the Director of Sales and the Business Unit Managers with on-going Sales Enablement activities
• Additional projects and responsibilities as assigned

Required Skills

• 5 years previous experience with customer service or customer facing responsibilities, preferably in a manufacturing environment
• Previous experience leading a customer service team preferred
• Must have a positive attitude with a customer centric mentality
• Proven track record of working with customers and building customer loyalty
• Ability to balance competing customer requirements
• Good communications skills both written and verbal
• Highly organized and detail oriented
• Ability to perform multiple tasks effectively with a focus of timeliness and responsiveness
• Strong analytical and problem solving skills are required
• Strong project management skills
• Ability to motivate and lead the team
Familiarity with EPICOR ERP or another ERP system preferred

Timberline Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.