Job Description

 Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
 Must maintain composure and objectivity under pressure
 Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, “owning” and solving problems as necessary.
 Must be effective at listening to, understanding and clarifying concerns and issues raised by associates and guests.
 Must be able to work with and understand financial information and data, and basic arithmetic functions.
 Approach all encounters with guests and associates in a friendly, service-oriented manner.
 Comply and encourage safe and efficient hotel operations.
 Maintain a friendly and warm demeanor at all times.
 Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
 Ensures all departments are profitable
 Work with the Director of Sales/sales team, creating local and national marketing plans and pricing
 Maintain strong working relationships
 Responds quickly to changing market conditions and revises strategies accordingly.
 Assist in creating the hotel's annual budget and monitors the performance of the hotel throughout the year.
 Produces monthly financial reports and knows at all times where the hotel stands against budget.
 Manages associate service functions of the hotel by controlling turnover, motivating associates, focusing on associate development and retention and conducting regular associate meetings.
 Meet all financial review dates and corporate directed programs in a timely fashion.
 Ensure that orientation and training in service standards is taking place in each department using the steps to effective training according to company standards.
 On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
 Must be able to convey information and ideas clearly
 Must be able to evaluate and select among alternative courses of action quickly and accurately
 Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
 Must be effective at listening to, understanding and clarifying concerns and issues raised by associates and guests.
 Long hours are sometimes required.