Order Processing and Sales Support

Job Description

Fox Heritage Farms is hiring an assistant in our main office, located in Prairie du Sac.

This company operates out of three locations and Prairie du Sac is where our home office and meat processing plant are located. We also operate the restaurant Heritage Tavern and Heritage Catering out of the Madison area. We sell our meats at grocery stores as well as from our own locations and focus on providing high quality products for consumers to prepare in their own homes. Our pure Berkshire and cross-breed hogs are raised on pasture and are consider some of the finest animals in southern WI.

Check out our websites:

www.willowcreekpork.com

www.heritagecateringmadison.com

www.heritagetavern.com

Position Description

You will play an important role in ensuring our daily operations run smoothly between answering phones, responding to emails and assisting customers in person. Prior experience working in a meat company is desirable. Hunting experience can also be helpful to know the cuts of meat.

Prior experience working in food service will be helpful. This position will field a lot of different questions about our company so you will both be trained by staff and be given opportunity for self education to learn about our brands and services.

In addition to customer service, you will also assist with our daily business needs for data entry (A/P) and order processing using Quickbooks.

What Background Are We Seeking?
Strong communication skills, both in writing and over the phone
Two years of customer service experience
Three years of experience working in a professional office environment
Three years of experience using QuickBooks and Excel, or comparable financial/order processing systems
One year of experience with Google products
Familiarity with Accounts Receivable and Accounts Payable best practices
Knowledge of beef, pork, chicken and lamb cuts
Proficient computer skills and reasonable typing speed
Strong work ethic with a positive attitude and a team oriented style of work

Job Requirements:

• Answer phones and emails to communicate with customers and vendors
• Process orders for grocery stores, restaurants and retail customers
• Place orders with vendors for essential supplies
• Manage shared email inboxes
• Invoice data entry for Accounts Payable
• Work collaboratively with meat plant manager and sales manager, as needed
• Assist with inventory of supplies, as needed

Additional Expectations:
Team player
Able to speak, read, and write in English
Strong attention to detail
Reliable transportation
Assist in-person retail customers
Adhere to all safety procedures (when entering the meat processing facility)
Follow personal hygiene and sanitation procedures (when entering the meat processing facility)

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $17.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• customer service: 2 years (Required)

Work Location: In person

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