Sales Support Specialist

Job Description

Sales Support Specialist – Canada

Hours: 10:30AM - 7:00PM

This is a remote/hybrid role that is based in Mississauga ON (must live in commuting distance to Mississauga [<65 miles]).

Join a 105+ Year old and growing electronics and technology company that offers a competitive pay and great learning opportunities.

• We are empowered by our employees who provide the industry’s best service, and we promote a collaborative culture.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
• We are focused on achieving our Built for Growth (BFG) strategy.
• We offer an RRSP, Paid Time Off, Life insurance, Long Term Disability and more!

We are looking for a Sales Support Specialist – Canada to support our CA Sales VAR Department.

Summary:

Customer facing sales role responsible for assigned accounts including revenue, margin, and breadth growth, through customer contact, sales and service; accountable for customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values
Responsibilities:

Customer Facing

• Manage large amount of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
• Provide customers with product and service information.
• Keep customer information and activities current by using our CRM tool.
• Manage inbound customer calls, emails and IMs.
• Resolve customer issues.
• Welcome, educate and activate new accounts.
• Project a professional company image through phone, email and instant message interaction.

Support

• Support Inside Sales team, learn D&H sales process.
• Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
• · Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
• “Sitting in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone.
• Work coherently and in the support of the Sales Rep and their accounts.
• Order entry, product bids and quotes.
• Assist in reactivating inactive accounts.

Requirements:

• Associates Degree or higher education preferred.
• 1 to 3 years of sales or phone sales experience.
• Working knowledge of the Microsoft Office suite (Excel, Outlook, Word).

EOE

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Mississauga, ON L5R 0G7

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