Director of Account Management - Remote

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan
• Ten company-paid holidays per year

About the Team:

Our Director of Account Management works closely with a team of Physician Advisors, ACO Clinical Support Specialists, Telehealth Medicine teams, and ACO senior leadership. They will also work closely with our ACO participating providers and post-acute care facilities, including facility and physician group management teams.

About the Role:

This role is responsible to drive and achieve the performance goals of the ACO at the provider and facility level. The Director of Account Management serves as the primary point of contact for developing long-term relationships with ACO participants, providers, and facilities. This position provides engagement leadership and is regarded by the client as an expert and trusted advisor. The Director of Account Management will play a major role in the ACO’s national growth by identifying opportunities within existing participants and possessing the ability to recommend additional areas of value-add for the ACO’s participants.

The Details: This is a virtual, work-from-home opportunity.

In this role, you will be responsible for:

• Delivering exceptional client service on a day-to-day basis, proactively anticipating the client’s needs
• Identifying and recommending to ACO leadership on areas of growth opportunities for ACO participants
• Tracking and managing engagement activities to align and achieve the goals of the organization
• Coordinating and scheduling partner success meetings, such as Joint Operating Committees and performance reviews
• Leading the support of the on-boarding of new clients from business development handoff, Telemedicine handoff, and to go-live
• Assisting providers and facilities with the installation, utilization, education, and training of the ACO population health platform
• Engaging participants to collect and submit required demographic data
• Establishing and engaging participants on their monthly ACO performance reports from the ACO population health platform
• Preparing monthly performance reports for ACO executive team on accounts that are performing well and underperforming
• Preparing individualized performance reports for providers and facilities
• Working with ACO Clinical leadership on preparing monthly/quarterly JOC slides for the participant groups
• Collaborating with the ACO clinical team, operations teams, Telemedicine team, and vendors to identify improvement opportunities for ACO participants
• Managing other duties as assigned

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values:

• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Communication: The ability to speak, write, and listen clearly and consistently
• Critical Thinking: The ability to be initiative-taking; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others and setting a personal example of optimism, poise, and professionalism
• Passion: Commitment to achieving high levels of performance continually. Demonstrated personal resilience and enthusiasm for a job well done
• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Strategic Thinking: The ability to develop, execute, and rally your team around data-driven long-range plans
• Teamwork: The ability to pull people together into highly effective teams
• Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms

Knowledge:

• Working knowledge of Microsoft Office Suite, including Microsoft Excel, Access, Word, Outlook, PowerPoint, SharePoint, Project, etc.
• Knowledge of Medicare, ACO, Medicaid, HMO, Private Insurance and/or No Insurance coverage

Experience:

• 2 years of experience with business development, healthcare program management and/or clinical case management

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.