Job Description

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Fooda operates in over 20 major US cities and plans to continue its expansion across the United States. Eight out of ten employees believe Fooda is one of their company’s top perks.

Position Overview:

Fooda is looking for an Onsite Account Manager in Boston to oversee the day-to-day operation of one of Fooda’s enterprise clients. This person will be responsible for all aspects of the dining program and a direct liaison to the client.

Who You Are:

You love building relationships and enjoy customer service
You are optimistic in the face of problems and you’re capable of finding solutions quickly and effectively
-Type-A personality is a plus!
Quick thinking on your feet and no problem is too big or small for you
You do not wait for direction and are always looking for ways to improve
Prior experience managing hourly or full-time staff preferred
Prior experience in food service or enterprise catering preferred
Ideal candidates will have a Bachelor’s degree in addition to four to five years of relevant experience

What You Will Be Doing:

Supervising the Day-to-Day operations of an enterprise client with multiple programs, ensuring the “Service Experience” of Fooda is consistently offered to all customers.
Work closely with Delivery logistics teams to ensure timely delivery of meals by Fooda Drivers, organize, and properly arrange over 300 lunch orders delivered daily.
Coordinate and oversee internal catering events at client location.
Establish and maintain effective client and customer rapport to determine catering needs.
Recruit, train, and manage dedicated hourly staff.
Ensure all customers are rung up and properly charged for goods purchased.
Manage customer service inquiries on-site and through digital channels.
Update and maintain POS and menu software as-needed.
Weekly accounting responsibilities and ensure all financial entries are documented properly within Fooda’s systems
Escalate any potential issues or questions occurring to Operations Manager when necessary to ensure proper procedures are being aligned to

What We’ll Hook You Up With: