Sr. Director, Account Management

We have an exciting opportunity for a full-time Senior Director of Account Management to join our leadership team at the UPMC Health Plan. As Sr. Director, you will lead the management of mid, large, and strategic accounts. The ideal candidate will have prior account management experience in managed care.

The Sr. Director, Account Management is responsible for the overall account management activities of the UPMC Health Plan's large and mid-market commercial insurance products, including account implementation, account retention, and customer communications/relationships. This is a hybrid position that will spend 3 days per week onsite in the US Steel Tower in downtown Pittsburgh.

If this sounds like an opportunity that meets your interests, we invite you to learn more and apply today!

Responsibilities:

• Responsible for all account management functions in the Western PA market, including managed care products, funding mechanisms and consumer-directed services.
• Implement company initiatives such as managed drug formulary, legislative and regulatory mandates, and new products and services.
• Protect existing client base by developing strategies to increase market penetration and prevent account termination.
• Hires, trains, and retains a competent staff of account managers, including staff development.
• Responsible for membership forecasting, development of goals, and budgeting.
• Lead staff members in new account implementation, renewal negotiations, retention planning, and relationship building as well as overall customer communications.
• Provides input and acts as a liaison for Medicare and Medicaid account management activities.

• Bachelor's Degree in Business Administration or related field required
• Masters Degree in Business Administration preferred
• Seven to ten years account management experience in the health insurance industry or managed care industry is required
• Proven track record in managing a business unit and client relationships
• Financial/Marketing analysis experience required
• Excellent organizational and analytical skills
• Must possess a working knowledge of all business functions, including media relations, sales and marketing, accounting, medical management, provider relations, community relations, and human resources
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Products

Licensure, Certifications, and Clearances:

• PA Health and Accident License required within 90 days of hire.
• Insurance Sales License

UPMC is an Equal Opportunity Employer/Disability/Veteran