Job Description
What We Do:
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
For 25 years, we've been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.
How We Do It:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
About the Team:
Our Enterprise Account Management team is responsible for driving revenue growth, client retention, and overall customer satisfaction within the North American telecom sector. We work closely with enterprise clients to understand their specific needs, tailor innovation B2B SaaS solutions and build long lasting partnerships. We are committed to staying at the forefront of the rapidly evolving telecom industry, enabling our clients to achieve new levels of efficiency and performance.
About the Role:
As the Vice President of Enterprise Account Management, you will lead a team to drive revenue growth, client retention, and customer success within North America's telecom sector by redefining how we engage with longstanding enterprise clients and introducing innovative, value-driven approaches to client experience. With many clients already in place, this role will focus on elevating their engagement by developing strategies that prioritize collaborative, solution-based partnerships.
This role may be a great fit for you if you hold deep telecom expertise, experience leading C-suite engagements, and a proven track record in transforming client relationships. If you're eager to bring fresh, strategic ideas that align with our culture and growth goals—and to build long-term, impactful client partnerships—this may be a perfect fit.
Periodic travel throughout North America is required for this role.
What You'll Be Doing:
- Develop and execute a strategic account management plan to drive client satisfaction, maximize revenue opportunities, and ensure the long-term retention of key telecom enterprise clients.
- Achieve growth targets by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts, ensuring alignment with overall revenue objectives.
- Establish and nurture strong relationships with executive-level stakeholders across telecom clients. Act as a trusted advisor to address strategic goals and position our solutions as critical enablers.
- Recruit, mentor, and lead a team of high-performing Account Managers, fostering a collaborative and results-oriented culture that is aligned with company goals.
- Work closely with cross functional team such as Product, Sales, and Marketing to ensure a unified approach to client needs, challenges, and future growth opportunities.
- Stay up to date on industry trends, competitor activities, and regulatory developments affecting telecom clients. Provide insights and feedback to influence product development and market positioning.
- Develop accurate revenue forecasts, track performance against targets, and report on key metrics to the executive team, leveraging data to make informed decisions.
- Lead complex contract negotiations, ensuring mutual value, favorable terms, and timely renewals.
What We're Looking For:
- 12+ years in enterprise account management, sales, or customer success in B2B SaaS with at least 5 years serving the North American Telecom industry.
- Proven track record of leading and inspiring teams, fostering a high-performance culture, and developing future leaders.
- Deep understanding of the North American telecom market, industry trends, regulatory landscape, and the unique challenges faced by telecom clients.
- Demonstrated ability to build and maintain strong executive-level relationships, particularly with telecom providers and carriers.
- Strong ability to analyze data, derive insights, and make data-driven decisions. Proficiency in forecasting, financial reporting, and using CRM tools.
- Excellent verbal and written communication skills, with the ability to influence stakeholders, negotiate contracts, and present to executive audiences.
- Degree in Business, Communications, or a related field.
What We Offer:
- Begin your journey with a competitive starting salary!
- Enjoy peace of mind with a comprehensive benefits package, covering medical, vision, and dental premiums for you and your entire family.
- Embrace work-life harmony with a flexible hybrid working environment and our trusted vacation and trusted sick program.
- Invest in your future with our RRSP/401K and Share Ownership plans. What's even better? We offer a match program!.
- We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten "New Baby Days" for all parents welcoming a new child into their life.
- Enjoy a "Cultural Day" off annually to celebrate a day of religious or cultural significance.
- Give back with up to 6 days of paid time off annually for volunteering or personal learning.
- We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!
What is an iQer?
An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there's more to being an iQer than meets the eye!
If you're an iQer, you approach problems with humility and an open mind. You're a go-getter who doesn't wait around to be told what do to. Whether it's on your own or with a team, you aren't afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you're an ally to your colleagues and the community.
The world changes fast and, as an iQer, you're ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.
Want to Join the Team?
If you're interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
You can view our privacy policy at https://iqmetrix.com/legal/internal/employee_job_applicant_privacy_policy.
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