Job Description

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

PURPOSE OF THE JOB

The purpose of Systems Engineer II - SharePoint is to assist in ensuring ICW Group’s computing environment and infrastructure technologies are properly designed and implemented in support of ICW business outcomes. This position exists to manage complex systems and optimize work processes for the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides lifecycle support for all infrastructure and computing systems from design to troubleshooting and maintenance.

Designs, implements, and manages Microsoft 365 SharePoint multi-tier environments.
Manages and maintains the SharePoint environment, ensuring high availability and reliability.
Configures and customizes SharePoint sites, libraries, lists, and workflows to meet business requirements.
Develops and maintains backup and recovery plans to ensure data protection and business continuity.
Creates and maintains documentation for configurations, processes and procedures.
May design, implement, and manage automation controller and creates playbooks.
Designs tools to automate the deployment and installation of new software releases and system upgrades.
Evaluates and installs patches and resolves software related problems.
Designs and engineers Windows, RedHat, CentOS Linux, VMWare hosts, and storage infrastructure.
Designs and implements account management processes using Entra ID, Active Directory, user identity management, single sign on systems, enterprise messaging and collaboration technologies, and enterprise data storage environment where applicable.
Applies revisions to host system firmware and software as required.
Designs systems for scalability, security, and availability while providing overall capacity management targets and forecasts.

Defines procedures for monitoring, evaluating, diagnosing, and establishing a work plan to resolve system issues.

Specifies, designs, and implements system health, performance monitoring tools, and software management tools for 24x7 environments (MS Purview, MS Reports, BI, Splunk, LogicMonitor, OpsGenie, Rapid 7).
Researches, develops, and tests new computing technologies (Containers, Cloud, Automation).
Completes transition of systems into production via change management, including non-functional requirements and systems admin turnover documentation.
Develops solutions and automates repetitive tasks in a common scripting or programming language such as Perl, PowerShell, and Ruby.
Creates, enforces, and manages policies and procedures for VMware and Linux storage environments.

Provide daily support to the organization.

Prioritizes the day-to-day technical tasks for assigned systems.
Provides escalated support for a large enterprise network to include Windows servers, ESX hosts, network, back office, and lines of business applications.
Manages the integration of cloud application and infrastructure services into existing IT systems.
Aligns virtualization strategy to meet all business requirements.
Conducts technical research and development to enable continuing innovation within the infrastructure team.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

Bachelor's degree from four-year college or university with major or emphasis in Computer Science, Information Systems or related field preferred.
Minimum 5 years of related experience and/or training; or equivalent combination of education and experience.
SharePoint Specific Requirements:Minimum 1 year of experience in a complex MS365 SharePoint online environment.

CERTIFICATES, LICENSES, REGISTRATIONS

Current Microsoft certification highly preferred. VMware Certified Professional, Red Hat Linux, CCNA, and JNCIA technical certifications preferred.

KNOWLEDGE AND SKILLS

Must be a strong logical and analytical thinker with attention to detail. Able to find root causes of problems and quickly determine efficient solutions. Able to anticipate and mitigate risks. Ability to work comfortably under high-stress situations and exhibit poise and focus. Strong understanding of relevant business systems, operating systems, and servers. Possesses knowledge of networking concepts (e.g. Systems, Protocols, and Directory Services). Skilled in light scripting and troubleshooting. Understanding of how software behaves to deploy, configure, and troubleshoot systems, and continuously optimizes system performance. Working knowledge as a Systems Admin support in designing, implementing, and maintaining Microsoft based enterprise applications and systems including Enterprise Backup and Recovery systems. Working knowledge in supporting applications running in VMware ESX environment and with Enterprise Storage technology environments as well as experience with Ansible, or other automation, configuration, orchestration, or scheduling systems in addition to supporting Microsoft-SQL Servers preferred.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry up to 50 lbs. requires normal or corrected vision and hearing corrected to a normal range. Ability to work overtime and on nights and weekends, as needed.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

WHY JOIN ICW GROUP?

Challenging work and the ability to make a difference
You will have a voice and feel a sense of belonging
We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
Bonus potential for all positions
Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
10 paid holidays throughout the calendar year
Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

Please be aware we can not offer visa sponsorship for this opportunity.

Job Type: Full-time

Pay: $90,000.00 - $150,000.00 per year

Benefits: