Job Description
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of December 31, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 400 locations and has approximately 7,200 employees in North America.
Short Description
The Key Account Coordinator position is designed to resolve our customers’ needs as a single point of contact, coordinate the activities of all personnel within the branch, and provide the reporting and tracking of all daily business activities within a district. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself.
Responsibilities
Centralized support for Reps within the District to run reservations and opportunities
Assigned Customers
- Key Customers to the District that require a “Single Point of Contact”
- Customers that do business Regionally/Multi-Regionally that are not handled by Customer Care/Central Res where order flow is excessive for local managing.
- Adept at sourcing fleet within District/Region to fill orders. Escalation process with DM/RVP/RFM
Answer customer inquiries and resolve their issues/concerns
Schedule delivery and pick up of equipment
Maximize/generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing
Provide customers with expert advice on the selection, operation, and maintenance of all the various types of equipment
Additional Responsibilities:
Generate, process, analyze and review the daily business reports
Skills
- Ability to engage in natural verbal interaction with customers
- Able to walk into unfamiliar environments and adjust rapidly to the setting
- Customer service focused
- Attention to detail
- Solid and proven computer skill set (knowledge of MS Office is preferred)
- Multi-task on multiple assignments within a fast-paced environment
Conditions of Employment
Work out of separate office within Branch. Position not located on counter and not remote.
Participate in Sales meetings, District management meetings and SFDC
Work in Service Cloud being linked to other Regional Key Account Coordinators for back-up and team communications
Excludes ProSolutions and HES
District Cost center allocated to supported District Branches
Customer Solutions & Ops Support: Support role in terms of strategy, training & systems and backup
Professional Experience
Professional working experience preferred
Valid driver’s license
Educational Background
Bachelor's degree preferred
Compensation Data
Annual Base Pay: $60,000 + Profit Share
Req #: 59588
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
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