Job Description

Simple Direct is a well-established community outreach and sales firm with a mission to continuously help underserved communities gain access to telecommunication services. In relation to contributing to Simple Direct's mission and goals, a Customer Outreach Representative reviews the program offerings with prospective customers for the top telecommunications firms in the nation. The Customer Outreach Representative’s role is an in person position interacting with consumers directly and closing sales as needed based on eligibility. We play a heavy hand in assisting customers in enrolling in free wireless phone services. Currently, we are on the lookout for a Customer Outreach Representative who is engaged, accountable, innovative, and dedicated to our community outreach mission. The Customer Outreach Representative will offer high levels of customer service, support, guidance, and accountability throughout the enrollment process.

Customer Outreach Representative Responsibilities:

Provide a top-notch customer service experience by actively listening to customer needs, close sales, engaging in a friendly manner, and empathizing with every community member to ensure customer satisfaction
Participate in outreach efforts to identify customers’ eligibility for government assistance and disseminate program information
Use professional knowledge and perspective to relate to potential customers to establish professional rapport and close sales
Utilize critical thinking and problem-solving skills to address and resolve customer issues and ensure a positive customer service experience when signing them up for new sale promotions
Perform appropriate program follow up and coordinate with team members to go over program goals daily, weekly, and monthly
Monitor customer progress through the enrollment process to ensure that customers comply with the program qualifications
Attend training and meetings regarding community outreach events, customer service experience, compliance, or program updates

Customer Outreach Representative Qualifications:

0-3 years experience in customer service, sales, or account management is preferred
Ability to convey information accurately and effectively during the customer service and sales process
Excellent verbal and written communication skills
Must be reliable and able to travel to the office and local enrollment events
Ability to perform and manage multiple tasks efficiently with minimal supervision

Perks of the Customer Outreach Representative Role: