Job Description

Your Opportunity

Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction.

Position

Customer Service Representative – Regina, SK

Key Responsibilities

The Customer Service Representative is a personable and upbeat individual who will thrives in customer relations. The Customer Service Representative role will include answering customer calls, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules. Additional duties may include posting and receiving customer payments and assisting with customer billings.

The ideal candidate will be a strong communicator with excellent organizational and time management skills. If you have a high attention to detail and have a proactive attitude, coupled with strong customer service and data entry experience, then we would love to hear from you!

Your Role

Answer incoming customer inquiries.
Collaborate with key stakeholders and teams to stay updated on new products, services, and policies.
Process customer quotes and sales orders with the database.
Communicate and coordinate incoming and outgoing orders with relevant partners.
Assist in scheduling customer pickups and branch transfers
Other duties as assigned.

Qualifications

Minimum Grade 12 education, preference to Post Secondary Diploma in a related field.
2-5 years of Inside Sales or Sales experience.
Strong knowledge of warehouse documentation, with excellent written and verbal communication skills.
Computer literacy, including effective working skills with Microsoft Word, Excel, and Outlook.
Excellent analytical and problem solving skills.
Exceptional planning and resource allocation skills.
Overhead door experience preferred.
Able to work individually and as part of a team.
Excellent organizational and time-management skills.

Steel-Craft Door Sales & Service Ltd. encourages open and honest communication at all levels and between all staff members. Steel-Craft employees are hired and promoted on the basis of their individual skills, abilities, and their desire to work harmoniously with other members of the Steel-Craft family to achieve the required results.

We develop and maintain compensation and benefit programs that are competitive within our industry and the community in which we operate.

Job Types: Full-time, Permanent

Benefits: