Job Description

Account Manager Position at ImprintAbout Us

Join our dynamic team at the forefront of business development for Managed Service Providers (MSPs) and a wide array of technology firms. We are passionate about connecting businesses with the solutions they need to thrive in today's digital landscape. Our culture thrives on innovation, collaboration, and a dedication to excellence. As a fully remote company, we value flexibility and promote a healthy work-life balance, ensuring our team not only succeeds professionally but enjoys the journey.

Our work environment includes:

Meritocracy
Autonomy
Growth opportunities
On-the-job training
Lively atmosphere
Fully remote

Company Overview

Imprint is committed to delivering innovative solutions and services that enable businesses to excel in a competitive market. We focus on providing exceptional value through our advanced technology and customer-focused approach. Our growth is driven by a dedicated team passionate about driving transformative changes in various industries.

Job Description

Are you a proactive, results-driven individual eager to advance your career in client management and business development? If you excel in a consultative environment with abundant opportunities for growth and strong executive support, Imprint is the perfect place for you.

As an Account Manager at Imprint, you will:

· Build and Maintain Client Relationships: Develop and nurture strong relationships with clients, acting as their primary point of contact for all inquiries and concerns.

· Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and positive start.

· Strategic Account Planning: Develop strategic account plans aimed at maximizing client satisfaction and retention, identifying opportunities for upselling and referrals.

· Track and Achieve Goals: Set and monitor account performance metrics and goals to ensure continuous improvement and success.

· Conduct Business Reviews: Run monthly business reviews with each client, noting feedback and owning action items to address any issues.

· Manage Renewals: Oversee the renewal process, ensuring timely and accurate handling to maintain ongoing client relationships.

· Client Communications: Maintain accurate and up-to-date records of client communications and activities, including customer files and cheat sheets for each customer.

· Account Health Monitoring: Keep an accurate and up-to-date dashboard for account health, proactively addressing any issues that arise.

· Collaborate with SDRs: Communicate with the SDR Manager regarding any action items for Sales Development Representatives (SDRs) related to accounts, both during onboarding and ongoing, ensuring completion.

Additional Responsibilities:

· Engage with Clients: Actively interact with clients to understand their changing needs and business goals. Learn about their operations, maintain regular communication to foresee challenges, and offer proactive solutions to enhance the customer experience.

· Drive Revenue Growth: Identify opportunities for cross-selling and upselling by leveraging additional features or services. Work to expand existing accounts and align strategies for mutual success.

· Monitor and Address Usage: Track usage metrics and proactively address any potential adoption hurdles. Adhere to sales processes and timelines to effectively implement cross-sell, upsell, and expansion strategies.

· Product Expertise: Gain an in-depth understanding of our products and their integrations. Effectively communicate their value to customers and educate them on new features, updates, and best practices.

· Collaborate Cross-Functionally: Partner with specialists and other teams to engage customers in product value and drive sales. Serve as the voice of the customer to influence ongoing improvements.

· Support Onboarding and Adoption: Assist in the onboarding process for new clients and drive proactive product adoption through customized strategies and action plans.

· Continuous Learning: Participate in continuous education and training to enhance sales skills and product knowledge.

Requirements:

· 1-2 years of sales experience with MSPs

· Passionate about sales and driven to earn significant commissions

· Proven inside sales experience in a fast-paced, metrics-driven environment

· Consistently meets or exceeds sales goals

· Motivated, coachable, and competitive; a resilient achiever focused on success

· Energetic team player with strong organizational, interpersonal, and communication skills

· Experience with CRM applications (e.g., Salesforce) to manage leads, opportunities, and accounts effectively

· Ability to create weekly, monthly, and rolling 6-week sales forecasts

If you are a resilient achiever driven to excel and meet these qualifications, Imprint wants to talk to you about joining our team. Help empower our customers' efficiency, profitability, and success through our award-winning solutions, driving our rapid growth.

Why Join Imprint?

Growth Opportunities: Be part of a team that's driving transformative changes and see how we are making a difference.

Inclusive Environment: Imprint provides equal employment opportunities to all employees and applicants regardless of race, religion, age, ancestry, gender, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Join the Imprint team and take your career to new heights!

Job Type: Full-time

Pay: $62,000.00 - $68,000.00 per year

Benefits: