Job Description
Partner Success Manager
Who we are
Quickpass Cybersecurity (“CyberQP”) is a rapidly growing venture backed Software as a Service (SAAS) provider of Helpdesk Security Automation and Privileged Access Management (PAM) solutions for the Managed IT Services (MSP) industry. MSPs in 13 countries depend on CyberQP to deliver its critical solutions. CyberQP offers two products: Q Desk and Q Guard. Q Desk empowers help desks by minimizing costly password reset tickets, providing technicians with tools to resolve tickets faster and eliminating social engineering attacks. Meanwhile, Q Guard proactively secures MSP sensitive privileged accounts from both external and internal threats and saves time and money with automation. CyberQP HQ is located in Vancouver, British Columbia.
We are currently seeking a Partner Success Manager to support the next exciting phase of CyberQP’s growth. This position reports to the Director of Partner Success and is a remote role.
Responsibilities
- Manage a segment of active MSP clients.
- Ensure CyberQP clients take advantage of our full service offering and surpass their expectations on delivery.
- Work closely to nurture relationships and drive customer success and happiness.
- Identify opportunities to upsell and cross sell our products.
- Actively work with partners to renew their current products and adopt new products.
- Help shape our client experience from onboarding to renewal.
- Play a major part in raising the bar as we continue our growth.
Requirements
- Bachelor's Degree.
- 4+ years of experience supporting B2B customers in security, technology, or professional services organization as a customer success manager, technical account manager, or account manager.
- Sales acumen; ability to upsell and cross-sell products and services.
- Exceptional organizational skills and written communication skills.
- Experience working and thriving as a fully remote employee.
- Ability to build strong relationships with internal stakeholders to represent the interests and requirements of CyberQP.
- Proven ability to convey technical concepts to audiences with varying technical expertise.
- A “can do” attitude and desire to roll up your sleeves.
- Working knowledge of a CRM system.
Benefits and Perks
- Competitive salary
- High-quality Health, Dental and Vision Insurance
- Paid Time Off (PTO) plus Company Holidays
- A flexible remote position with an optimum work/life balance for staff and their families.
Our Commitment
CyberQP is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We believe in equal treatment and opportunity for all staff and strive to actively build a diverse workforce where everyone is treated equally. Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills. We are proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
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