Job Description
JOB OVERVIEW:
Leading manufacturer is seeking to fill a Customer Service Representative position in its Huger, SC steel coil processing plant.
EDUCATION/EXPERIENCE:
- BS degree in related field preferred or 3-5 years equivalent work experience
- 3-5 years customer service experience preferred (steel industry knowledge a plus)
JOB REQUIREMENTS:
- Distinct aptitudes to perform job duties with care, commitment, passion and pride;
- Dependability to be consistently at work and on time with ability to work overtime;
- Intermediate reading, writing and math skills with ability to calculate figures and amounts;
- Proficient Microsoft Office (including Excel) software experience;
- Excellent interpersonal and communication skills with strong customer service orientation;
- Good time management and problem-solving skills;
- Close visual acuity; verbal interaction skills, light/medium lifting capability (up to 20 lbs.) with ability to sit for extended periods.
RESPONSIBILITIES:
- Excellent assistance and communication to customers;
- Effective customer complaint resolution;
- Operational, detailed records maintenance while maintaining a customer satisfaction mindset;
Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750; free concierge primary care; voluntary 401k plan currently matching up to 12%; voluntary dental and vision plans; basic life, long and short term disability coverage.
EOE M/F/D/V
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