Job Description
Marketing Account Manager
DX1 - Hybrid Role (Onsite 3 days per week, 2 days remote)
About the Role:
DX1 is seeking a proactive and professional Marketing Account Manager to join our dynamic team in Norfolk, VA. This is a client success role—NOT a sales position—focused on supporting a portfolio of Powersports dealers by ensuring they get the most from our marketing solutions, including Lead Management, Websites, Social Marketing, and more.
What You’ll Do:
- Make proactive, regularly scheduled outbound calls to an assigned customer base. Focused effort to provide an exceptional customer experience while supporting the needs of the dealership.
- Ownership of identifying customer concerns, providing a timely and documented resolution and escalating when appropriate.
- Inform, recommend and offer product upgrades if it will benefit the customer.
- Accurately and consistently document all customer contacts, issues and concerns within Salesforce.
- Work collaboratively with website support, implementation and product teams to drive product initiatives and be the voice of the customer.
- Develop in-depth knowledge of DX1 marketing platform best practices to ensure optimal customer usage and maximized efficiencies across the dealers’ websites
What We’re Looking For:
- Must be passionate in delivering a first-in-class experience to our customers and an overall commitment of excellence. The Account Manager is a customer advocate of the business.
- Demonstrated ability to prioritize and be flexible while proactively managing a large, diverse customer base.
- Strong attention to detail and ability to follow-through/follow-up.
- A self starter with an entrepreneurial approach who is able to work independently to achieve results.
- Engaged listener able to determine customer needs and work towards resolutions that drive customer satisfaction.
- Superior influencing skills, able to present strong value propositions.
- Demonstrated ability to communicate solutions effectively to decision makers.
- Knowledge of website and marketing best practices are a plus.
Requirements:
- Marketing knowledge and customer service or sales experience preferred.
- Excellent computer skills and Microsoft Office product knowledge.
- Ability to work in a professional office environment.
- Excellent verbal and written communication skills and able to use the latest technology to engage.
- Positive, friendly, enthusiastic attitude.
- Ability to prioritize and be flexible.
Key Deliverables:
High levels of customer satisfaction and retention through exceptional client support.
Timely resolution of client issues and the ability to identify opportunities for product enhancements.
Dominion Enterprises and DX1 Background: Dominion Enterprises (DE) specializes in delivering leading-edge business applications for Powersports dealers. Our company has a 30-year history of product innovation and an unwavering commitment to the technological advancement in our respective industries. DE is known for personalized relationships with customers and industry partners, delivering an experience tailored specifically to their needs. Our employees are passionate, energetic and inspired, and value the collaborative environment we continue to build throughout our organization.
What do our current Account Managers have to say about their role? “As an Account Manager, my objective is to become an advocate and partner to our clients. At DX1, we pride ourselves in providing exceptional customer service and building personalized relationships. We rely on feedback from our customers to build enhancements and features that dealerships need to create business efficiencies and I am responsible for engaging in proactive support and being flexible and adaptable in meeting the changing needs of each client, resulting in higher client retention and client satisfaction. “About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
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