Job Description

Roles and responsibilities of Inside Sales executiveThe role of an Inside Sales Executive typically focuses on generating revenue by developing and
maintaining relationships with customers through remote communication channels such as phone
calls, emails, or video conferencing. Their responsibilities often include:
1. Lead Generation and Qualification
 Identify potential customers through various methods (e.g., inbound/outbound calls, online
research, etc.).
 Qualify leads to determine the prospect’s interest, budget, and decision-making authority.
 Maintain a pipeline of leads and track them using CRM tools.
2. Customer Relationship Management
 Engage with existing customers to ensure satisfaction and identify upsell or cross-sell
opportunities.
 Build and maintain relationships with prospective and current customers to drive repeat
business.
 Respond to customer inquiries, resolve issues, and provide product or service information.

3. Sales Process Management
 Conduct product demonstrations or presentations to customers.
 Develop and deliver proposals and quotes to potential customers.
 Follow up on leads, quotes, and proposals to close sales deals.
 Negotiate pricing and terms of sale.
4. Collaboration with Other Teams
 Work closely with field sales teams to coordinate efforts and pass on qualified leads.
 Collaborate with the marketing team to align on campaigns and generate leads.
 Communicate customer feedback to product and sales teams to improve offerings.
5. Sales Reporting and Data Management
 Track all sales activities in CRM systems, including calls, emails, and customer interactions.
 Prepare regular sales reports and forecasts for management review.
 Analyze sales metrics to identify areas for improvement and adjust sales strategies
accordingly.
6. Product Knowledge and Market Research
 Stay updated on company products, services, and pricing structures.
 Conduct research on industry trends, market developments, and competitor offerings to better
position products.
 Keep up with customer needs and preferences to provide personalized service.
7. Customer Service Support
 Assist customers with post-sale support, including handling complaints or requests.
 Coordinate with logistics and support teams to ensure smooth order fulfillment and delivery.
Inside sales executives are crucial in driving business growth by building strong customer
relationships and ensuring a smooth sales process through a more remote or office-based approach.
Warm Regards