Job Description

Job Description:

Shift: First Shift,Mon,Tue,Wed,Thu,Fri

Job Summary:
The Sales and Account Manager is a central figure in delivering outstanding service and support to Brand Partners (BPs) and leaders. This IN-HOUSE role combines high-level customer service, sales support, and leadership development expertise to meet the needs of our BPs. As a liaison between customers, sales leaders, and corporate teams, the representative will ensure inquiries are resolved effectively while fostering growth, customer satisfaction, and loyalty.

Key Responsibilities:

Customer and Sales Support:

Serve as the primary contact for BPs, providing assistance with product inquiries, rewards plans, sales orders, promotions, and events.
Respond to inbound calls and emails with professionalism, clarity, and efficiency.
Process sales orders, returns, recalls, and payments, ensuring accuracy and compliance.
Perform outbound calls for customer satisfaction follow-ups and issue resolutions.

Leadership Development and Field Engagement:

Provide training and support to BPs on business-building strategies, sales techniques, and product knowledge.
Act as a mentor to sales leaders, guiding them in achieving their business objectives.
Participate in events, meetings, and recognition activities to build and maintain strong relationships with BPs.

Strategic Initiatives:

Collaborate with the Sales and Marketing teams to implement sales-driven campaigns, promotions, and initiatives.
Monitor market trends, customer feedback, and competitor activities to inform strategy.
Maintain and analyze sales data to identify growth opportunities.

Communication and Reporting:

Provide daily updates to management on escalated issues, customer interactions, and key activities.
Develop and share success stories and testimonials from BPs to inspire and educate the field.
Ensure alignment and consistent messaging across teams and customer interactions.

Team Leadership and Collaboration:

Lead by example with integrity, accountability, and a customer-first attitude.
Assist in on-boarding and training new team members.
Support cross-functional projects with compliance, marketing, and sales departments.

Experience and Skills:

Requirements:

Core Skills:

Exceptional verbal and written communication skills.
Proficiency in Microsoft Office Suite and CRM platforms.
Strong organizational skills and ability to multitask in high-pressure situations.
Knowledge of customer service principles and practices, including issue resolution and satisfaction tracking.