National Renewals Manager

Overview:

As a National Renewals Manager, you will be responsible for leading a team of renewals-focused resources, chartered on renewing a book of services business, for an assigned set of OEM renewal opportunities.

In this nationwide role, you will have overall responsibility for driving renewals growth and customer value for an assigned OEM area.

Responsibilities:

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

YOUR IMPACT

The essential functions of this position include:

• Manage, grow, and facilitate the timely execution of renewals business, in alignment with the overall Renewals team strategy.
• Oversee, train, assist and develop the Renewals staff
• Develop, facilitate, and support adoption of renewals strategies nationwide
• Develop and maintain a close and effective working relationship with field sales leadership
• Manage and drive team performance, growth, renewal rate attainment, and other strategic elements, as assigned
• Engage directly with clients in an oversight role to support the renewals process and facilitate customer success and growth
• Lead renewal program adoption nationwide
• Provide coaching, mentoring, and development support for assigned team members
• Work closely with Sales Leadership to align priorities and lead full team collaboration
• Achieve or exceed your monthly, quarterly and annual sales goals
• Learn ePlus products and services, with emphasis on the various types of support options and services available by manufacturer
• Execute various campaigns defined each quarter in conjunction with vendor focus & promotions
• Ensure team adoption and continued support and updating of required sales funnel and customer databases
• Master all internal sales processes, systems and procedures
• Develop a territory/business plan

As a manager, you are also expected to:

• Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
• Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
• Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
• Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• 5+ years of inside sales / renewals sales experience
• Account management experience is a plus
• Leadership skills to support growth and development of assigned team members against the overall team strategy
• Deep understanding of all assigned OEM renewal offerings, tools and sales programs
• Ability to communicate effectively with high-level decision makers and field sales members
• Self-motivated, results-oriented team player with strong interpersonal skills for building long-lasting relationships
• Possess the ability to work independently; strong computer skills; ability to quickly learn the fundamentals of account management
• Possess the ability to quickly learn technology tools and maintenance support solutions, by vendor, and communicate the benefits to clients over the telephone

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $70,000 and $100,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

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