Account Manager

Job Description

Company Profile:

Core Diagnostic Laboratories is a rapidly growing diagnostics company focused on PCR and clinical testing, aiming to support healthcare providers in making informed decisions for our patients. We prioritize leveraging cutting-edge technology to accurately identify various health conditions, enabling prompt initiation of safe, effective, and targeted treatments. With a patient-centered approach, we continually adapt to meet customer needs, operating as a full-service, in-house laboratory ensuring meticulous attention to detail for every sample. Our commitment to accuracy underscores our mission to empower healthcare providers for optimal patient outcomes.

Job Summary:

The Account Manager’s primary purpose is to act as the liaison in supporting the growth and retention of current and prospective clients. The AM will cultivate the relationship of assigned accounts while working alongside the Account Executives. This role will identify opportunities that enable the company to uphold quality service and customer support through sales and growth interactions, providing opportunities for the AE to expand their market share within the assigned territory. The AM is responsible for implementing calculated steps for cultivating and deepening client relationships through remote interactions. This position will cover most of central Alabama and ideally will reside within the assigned territory. This is a great opportunity for someone looking to break into outside medical sales.

Essential Responsibilities/Duties:

•      Cultivate strong relationships with key decision-makers to ensure successful implementation of our service attributes.

•      Identify opportunities within current accounts and assist AE’s to formulate strategies to advance the partnership.

•      Work with marketing, customer service, and other key departments to resolve issues and improve communications.

•      Support any needed Missing Billing Information (MBI’s) and Exceptions per required need.

•      Act as a logistics liaison to assure clients have sample supplies, as well as help to coordinate courier pick-ups as needed.

•      Denote all client interactions in salesforce.com to ensure 360° collaboration.

•      Coordinate with sales and marketing teams with a goal of providing unparalleled customer support along with business development.

•      Deliver or coordinate necessary training and education on products, billing, and/or reporting to ensure customer satisfaction.

•      Ensures adherence to all State and Federal guidelines and regulations including compliance with CLIA and CAP regulations.

•      Support other market development responsibilities as assigned.

Qualifications:

Education –

•      Bachelor’s degree in business, operations, or a related field of study; or an equivalent level of education and experience.

Competencies/Skills –

•      Ability to independently research, organize and prioritize work.

•      Ability to multitask.

•      Strong drive for results and continuous improvement.

•      Proficient with all MS office applications.

•      Proficient in Salesforce application.

•      Strong problem-solving skills.

•      Highly dependable.

•      Self-Starter.

•      Willing to Travel.

Experience –

•      1-2 years prior experience in outside/inside customer relationship and retention role.

•      Previous experience in MS office and Salesforce applications.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Travel

Ability to Relocate:

• Birmingham, AL: Relocate before starting work (Required)

Work Location: On the road

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