Job Description

Overview:

ROR Partners is seeking a Senior Account Manager to join our expanding Client Services team. The Senior Account Manager will be responsible for directly managing the relationship of one or more critical clients and overseeing the efforts to fulfill client campaign requirements internally, and managing the financial details associated with each client relationship. This position is 100% remote but will require some travel to Montréal, QC. We are looking for someone who is French bilingual.

Why you should join our team:

Competitive salary, health and dental insurance, life and disability, 401K, supplemental insurance, FSAs, flexible paid vacation days/Holidays and much more!

Key Responsibilities:

As primary contact, will develop and maintain strong relationships with key personnel of assigned client(s)
Successful oversight of both strategic and tactical objectives for each assigned client
Understand the internal and external customers’ requirements, limitations, and expectations
Monitor daily direction of internal support teams to ensure the highest possible level of service to the customers
Strengthen communication through timely responses and accuracy
Oversee client campaign performance to ensure they align with agreed-upon KPIs
Work with internal support teams to develop strategies in support of KPI analysis, reporting, and strategic adjustments
Oversee client financial requirements including Statement of Work approvals and invoice management
Collaborate with direct reports and internal team as necessary to ensure commitments to the customer are fulfilled and customer satisfaction is achieved
Create and maintain a high level of cooperation and communication

Preferred Qualifications:

4+ years’ experience in agency client services
Minimum of bachelor’s degree or equivalent in marketing or related field
Understanding of the marketing landscape, specifically within Fitness and closely related industries
Experience with fitness and/or closely related industry clients desired
Savvy – Adept at developing partnerships with other departments
Able to work independently and mentor junior team members
Strong knowledge of marketing technologies, related client industries, and ROR capabilities
Adept at problem-solving and understanding what should be escalated to leadership
Able to adapt to rapidly changing expectations to drive results and continue to solve problems
Excellent organizational skills and time management
Advanced computer skills
Excellent verbal and written communications skills, including presentations
Working, recent knowledge of digital and applicable industry benchmark KPIs

ROR Partners is an Equal Opportunity Employer. ROR Partners’ policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. ROR Partners also prohibits harassment of applicants and employees based on any of these protected categories.

ROR Partners will provide accommodations to applicants as needed.

Job Type: Full-time

Additional pay: