Director of Operations

Responsibilities

• Key member of the leadership team at Noonlight, working closely with the President of Noonlight and collaborating with Noonlight's parent company (most frequently with Alarm.com's VP of Growth Operations).
• Help manage and optimize all aspects of the day-to-day operations of Noonlight, with particular focus on overall project management of key action items, sales / growth (with sales, operations and marketing functions reporting to the Director of Operations), performance tracking and reporting, operational efficiency, documentation of processes, policies and procedures, HR / Training, documentation / legal workflows.
• Assist the leadership team with development and execution of strategic growth roadmap.
• Assist the sales and marketing team with developing and implementing strategies to expand the prospect and sales funnel, accelerate sales cycles and drive growth in sales.
• Responsible for generating business review and KPI reports for other members of leadership team and parent company on regular frequency (typically monthly and quarterly)
• Help the company achieve optimal profit margins by following disciplined pricing guidelines – but working creatively to help the organization's sales team structure deals with win-win economics.
• Other duties as assigned.

Requirements

• Job Specific Capabilities:
• 8+ years of management or operations experience
• Bachelor's Degree Required – MBA Preferred
• Track record of reliably producing results and driving growth in a B2B, or B2B2C business (specifically SaaS sales with both consumer and employee end users)
• Preferred but not required: experience in the IoT, security and life safety (or related) industries
• Analytical and focused on measuring performance using KPIs in each area of the business
• Very strong excel / modeling skills
• Experience managing to a P&L / Budget (including having participated in detailed annual budgeted processes) and keen understanding of the financial and ROI implications of decisions or recommendations.
• Interest in business development, and track record of negotiating legal documents, and collaborating with sales functions to seek out and structuring strategic partnerships which enhance competitive positioning of the Company and contribute sales volumes and growth
• Sales and marketing acumen and understanding of how to generate and track leads, accelerate a sales cycle, and optimize the performance of the customer acquisition / sales aspects of an organization
• Experience with implementing process and/or technology tools to enhance / optimize operations and customer experience (e.g., Salesforce.com, Learning Mgmt. Systems, etc.)
• Experience with human resources and performance management responsibilities
• Experience in collaborating with sales leadership to assist with the implementation (including informing the setup) of sales enablement and sales operations software tools (e.g., salesforce.com, CRM, etc.)
• Leadership Capabilities:
• Ability to assess complex problems or questions, conduct research and analysis, synthesize findings, and communicate recommendations with confidence
• Strategic mind with unique ability to manage resource allocation and task prioritization to achieve the goals of an organization (across the spectrum of near-term and long-term projects)
• Team builder who encourages cross functional collaboration
• Highly organized in project management, unrelenting focus on delivering results
• Identify obstacles to growth and design / implement solutions

COMPANY INFO

Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Launched in 2013 as a mobile application, Noonlight has since grown into a connected safety platform — partnering with products and services to enable modern and affordable 24/7 professional sensor monitoring, video monitoring, false alarm filtering, and data-rich emergency response via an API. Noonlight's technology works everywhere in the United States and Canada, allowing end users to quickly get help in any situation, without requiring a 911 call or the ability to talk or text. Noonlight was recently acquired by Alarm.com, furthering its vision of automatic safety. It continues to operate as an independent business, with the elite knowledge, benefits, and backing of Alarm.com.

For more information please visit www.noonlight.com or www.alarm.com.

COMPANY BENEFITS
Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.