Job Description
Benefits:
Job Description
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Description
- Client Onboarding & Account Management:
- Serve as the primary point of contact for clients after the sales team finalizes contracts.
- Guide clients through the onboarding process, ensuring a seamless transition from sales to operational support.
- Build and maintain strong relationships with clients, acting as a trusted advisor.
- Order Management:
- Assist clients in processing orders through our system, ensuring accuracy in order details.
- Track orders from submission to delivery, proactively providing updates to clients.
- Collaborate with internal teams to resolve any issues that arise during the order fulfillment process.
- Billing & Invoicing:
- Calculate and generate accurate invoices for clients based on the products ordered.
- Ensure timely and accurate billing, and address any client inquiries regarding invoices.
- Handling Special Cases:
- Manage product returns, undelivered orders, or other special cases with efficiency and professionalism.
- Coordinate with internal teams and logistics partners to resolve issues and provide timely solutions to clients.
- Experience:
- 1-3 years of experience in cross-border e-commerce or logistics, with a focus on client relations and order management.
- Familiarity with order management systems (OMS) or warehouse management systems (WMS).
- Skills:
- Proficient in Excel, with knowledge of basic functions and formulas.
- Strong attention to detail and excellent organizational skills.
- Responsive and responsible, with the ability to manage multiple client accounts and tasks simultaneously.
- Personal Qualities:
- Client-focused with strong communication and problem-solving skills.
- A proactive team player who is able to anticipate client needs and ensure a smooth client experience.
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